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Warner Media - XOS Advanced Media Processor

 

©2021 Harmonic, Inc.

 

Page 37

 





Item

Potential solution

Environment notifications

RF card temperature or CPU 
temperature

Check the temperature in the room.

Verify there is no obstruction to the XOS airflow.

Ethernet link down

Check the connectivity.

NTP sync loss or DNS server sync loss

Check the NTP or DNS server (local server).

Check network connectivity (remote server).

General recommendations

Providing the best possible description makes it easier to solve the issue. Try and provide the following:

The circumstances of the failure.
Any symptoms. For example, the video output became black.
Is it a temporary, a repetitive, or a permanent issue?
Any impact to service in order to define the severity?
Alarms description: Give an exact and full wording of the alarms.

Summary of Contents for XOS

Page 1: ...Warner Media XOS Advanced Media Processor User Guide Revision A December 23 2021...

Page 2: ...ntellectual property rights of Harmonic Nothing hereunder constitutes a representation or warranty that using any product in the manner described herein will not infringe any patents of third parties...

Page 3: ...w to assign a TS multiplexer to IP or ASI output 21 How to check the XOS outputs 22 At the GbEth output 22 At the ASI output 23 Monitoring and troubleshooting 24 How to monitor the RF inputs 24 RF def...

Page 4: ...44 Configuration with SNMP v3 settings 46 Configuration with two recipients 48 Checking the Rest API configuration 49 Creating an alarm 50 MIB file 50 How to configure ports redundancy 51 How to confi...

Page 5: ...2021 Harmonic Inc Page 5...

Page 6: ...nstructions p n 726957 002 describe how to install and use the rack mounting kit The instructions are available from the Hewlett Packard Enterprise web site https support hpe com Abbreviations The fol...

Page 7: ...Harmonic Transcoder Receiver IRD XOS system architecture General System Architecture Warner Media Affiliate Technology Support Team will provide management and authorization of each XOS over the air o...

Page 8: ...rade Management WEB UI provides the interface for the following functions Extracting the XOS configuration sent in a transport stream TS over satellite and applying it when required Checking the radio...

Page 9: ...switch Network interface card NIC on the left Not used Four DVB S2X RF ports Port 1 RF input 1 Connected to the satellite downlink to receive transponder WM 20 Port 2 RF input 2 Connected to the sate...

Page 10: ...ut Max power room temp 440W Max power Max temp 35C 500W Environmental Operating temperature 10 C to 35 C 50 F to 95 F Non operating temperature 30 C to 60 C 22 F to 140 F Operating humidity 8 to 90 EM...

Page 11: ...Warner Media XOS Advanced Media Processor 2021 Harmonic Inc Page 11 XOS connections General diagram...

Page 12: ...I or ASI outputs depends on the configuration Configuration Output Assignments are made Without decoding processing ASI Manually You manually assign ASI outputs to a TS multiplexer With decoding proce...

Page 13: ...managing and operating the XOS via a management PC Data Network for broadcasting from the TS multiplexers to the stream processors A license to required for using the SDI outputs The two IP Ethernet...

Page 14: ...d gateway on your local IP network Configure the management IP parameters See How to configure the management IP parameters for instructions Once the management parameters set do the following In a we...

Page 15: ...is automatic and controlled by the DMS at Warner Media Once the software and the configuration updates are complete check for the presence of the TS multiplexers For instructions see How to check the...

Page 16: ...e cable to the power source and turn on the power Wait for the XOS to complete boot process Power on the laptop In a web browser Google Chrome recommended type the IP address https 192 0 2 2 and press...

Page 17: ...17 9 10 11 Select the Network tab followed by the IP config tab You can change the IP parameters of the Management 01 port based on your management network IP plan or keep the default IP address Click...

Page 18: ...Configuration application Select the IP Settings Ethernet ports tabs Verify the GbE 03 port is enabled If not check the box Select the IP config tab Set the IP Address the Network Mask and the Gatewa...

Page 19: ...ollowing components A message at the top of the UI specifies DMS is controlling the XOS The left side of the UI shows the RF tuners and the number of associated programs The right side of the UI shows...

Page 20: ...essor 2021 Harmonic Inc Page 20 5 6 You can also the check the presence of programs for a multiplexer by selecting the Programs tab In the Statistics tab you can view the current bitrate allocation of...

Page 21: ...e multicast IP Address based on your IP plan Select the IP data port normally GbE03 Set the UDP port number based on your IP plan By default the Primary IP output is muted Clear the check box to unmut...

Page 22: ...ach Multiplexer may be available on GbEth output Connect one free IP port of the data network switch to the IP GbEth port of any PC Use any free media player like Windows Media Player or VLC Open the...

Page 23: ...rding to the multiplexer you want to check connect one free ASI output to a professional grade decoder that contains an HDMI connector Assign this ASI output to the multiplexer Connect the HDMI connec...

Page 24: ...lite Intelsat Galaxy 30 RF3 WM 18 Satellite Intelsat Galaxy 33 RF4 WM 19 Satellite Intelsat Galaxy 33 The Local Oscillator frequency values are Port 1 to 4 5 15 GHz Each tuner has its own parameters T...

Page 25: ...tatus Launch the Platform Configuration app Select the RF tab Global settings to display the local Oscillator Frequency Select any Tuner tab and check the box to enable it and display its parameters A...

Page 26: ...rvices You can customize the display on XOS by using filters to show current notifications Customize the display The menu at the top right allows you to filter the services to be displayed Critical Di...

Page 27: ...Warner Media XOS Advanced Media Processor 2021 Harmonic Inc Page 27 Notifications display From the general view From the selected service...

Page 28: ...ick on a channel to display the visualization graph On the INGEST panel verify the service bitrate and IP socket On the TRANSCODE panel verify the processing bitrate On the PACKAGE IP service panel ve...

Page 29: ...arner Media XOS Advanced Media Processor 2021 Harmonic Inc Page 29 Transcode panel Click Specs to display the specifications of the transcoding Package panel Access to the configuration is not allowed...

Page 30: ...S Advanced Media Processor 2021 Harmonic Inc Page 30 TS multiplexers monitoring Click on any TS multiplexers to display its bitrate statistics Mouse over one of the services to display its bitrate and...

Page 31: ...r alarms and events You can display all notifications generated by the XOS Displaying the current alarms and events The current notifications can be displayed by clicking on the Flash icon at the top...

Page 32: ...n Click on a category or enter a search term to find the type of notifications you want to view Urgent Notifications that are labeled as Critical or Warning Scheduled Notifications you have scheduled...

Page 33: ...hing the technical report can ease the analysis of the issue To generate the TechDump file do the following Launch the Platform Configuration application On the top right of the UI click on the Tech d...

Page 34: ...again TechDump generation status When the generation status box is closed you can still follow the progress of the report generation by the appearance of the Tech dump button The TechDump is empty Th...

Page 35: ...t and closed notifications Understanding alarm and event notifications Notifications are displayed in the following syntax title description recommendation For more information refer to How to monitor...

Page 36: ...ontact your provider Check if this service is present in the other MPTS outputs Check the blackout of the service for specifics events A MPTS output is missing Notification present ASI output failure...

Page 37: ...s or DNS server sync loss Check the NTP or DNS server local server Check network connectivity remote server General recommendations Providing the best possible description makes it easier to solve the...

Page 38: ...on to add a server Set the IP address to your local DNS server or external DNS server This example shows Google public DNS servers Click Save How to configure the time synchronization If required the...

Page 39: ...configure static IP addresses for iLO and Management ports through the local console do the following Connect the monitor keyboard and mouse to the XOS Turn on the platform During startup press F9 fo...

Page 40: ...nation Default SNMP traps Two types of SNMP traps is sent to the recipient Single notification trap Global synchronization trap Single notification trap A trap on each notification appearance or disap...

Page 41: ...recipients To set the value refer to Configuring the SNMP recipient On the receiver side any difference with last received counter indicates a trap loss Connecting to Rest API The connection is made...

Page 42: ...pient IP address enabled True or false sending SNMP traps to recipient version SNMP_V2 or SNMP_V3 Configure the SNMPv2Settings communityName Security name for community based SNMP Configure the SNMPv3...

Page 43: ...tab The parameters with a red asterisk are mandatory Click Execute to run the configuration Note that by clicking Execute the previous configuration is erased Also by default there is no existing con...

Page 44: ...XOS Advanced Media Processor 2021 Harmonic Inc Page 44 Configuration examples Configuration with SNMP v2 settings The configuration below defines 198 18 100 100 as the trap receiver The protocol used...

Page 45: ...onfiguration copy the text below in the parameters field Change any settings as needed emailRecipients snmpRecipients recipients address 198 18 100 100 enabled true snmpV2Settings communityName public...

Page 46: ...Warner Media XOS Advanced Media Processor 2021 Harmonic Inc Page 46 Configuration with SNMP v3 settings The configuration below defines 198 18 100 101 as the trap receiver The protocol used is SNMP v3...

Page 47: ...d Change any settings as needed emailRecipients snmpRecipients recipients address 198 18 100 101 enabled true snmpV2Settings communityName snmpV3Settings authenticationPassphrase md6sas0 6 authenticat...

Page 48: ...Warner Media XOS Advanced Media Processor 2021 Harmonic Inc Page 48 Configuration with two recipients To add recipients copy the text surrounded in green Add this block for each recipient...

Page 49: ...Rest API configuration Verify the Rest API configuration has been updated to the XOS In the Notification panel select GET notification v1 recipients In the Parameters strip click Try it out Click Exec...

Page 50: ...cable as show in the diagram below For example disconnect the RF 1 cable From the XOS Web GUI launch Notifications application The following notification appears From the recipient check to see if yo...

Page 51: ...s Mode Switch Switch Back Auto revert on backup failure Automatic switch for alarm detection on the main port Switch back for alarm detection on the backup port and if the main port is healthy Auto re...

Page 52: ...re the teaming mode This example describes how to configure teaming mode on the management port From the IP Settings Ethernet ports tab Enable the second management port Set the redundancy Mode to TEA...

Page 53: ...1 2 3 4 5 6 7 How to configure redundancy mode From the IP Settings tab Click Ethernet ports tab Enable the GbE04 port Set the redundancy Mode to REDUNDANCY Set the redundancy Policy Click IP config...

Page 54: ...d Media Processor 2021 Harmonic Inc Page 54 How to manage manual redundancy From the IP Monitoring tab Click the GbE 04 button to switch manually The GbE 03 becomes offline and thus all TS are broadca...

Page 55: ...monic recommends enabling remote access to the XOS IRD Please refer to the steps listed below To start a remote real time assistance session please follow these steps Contact the Harmonic Transition S...

Page 56: ...al Assistance Center contact information A list of phone numbers and important links for the Harmonic Technical Assistance Center TAC Region Telephone Technical Support Americas 888 673 4896 888 MPEG...

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