HARTCOM-W2 User Manual
4/2/2018
Designed and Produced under
Page 11 of 71
ISO 9001:2008 Certification
Section 2
Provides an overview of the HART Communicator software (DevCom2000)
application and its architecture
Section 3
Provides the steps to start the HART Communicator software (DevCom2000)
application and connecting to field devices
Section 4
This section explains different aspects of the HART Communicator software
(DevCom2000) application and its functionalities
1.4 Getting Help
If you need help or encounter problems when using the HART Communicator or this guide, please contact HART
Expert Ltd. See Appendix B for contact information. Please provide the following information.
Create a text description of the problem. If possible, provide the text in event sequence, which will enable the
duplication of the problem. Provide information about the system. This information must include:
• DevCom2000 version and License ID
(visibl
e under the menu options “
About
”
and “
License
”)
•
Device information: make, model, and device revision
• Point of contact: complete mailing address,
telephone number, and e-mail address,
• The date and time of the problem occurrence