HARTMANN TRESORE
13
11 | TIPS AND HELP
PROBLEM
POSSIBLE CAUSE
SUGGESTED SOLUTION
Keyboard and/or display
do not respond.
Battery power is too low.
Change the batteries.
Batteries have been
inserted incorrectly.
Insert the batteries as intended.
Fault in the electronics.
Contact a service employee at
Hartmann Tresore AG*.
Connection between
reader and safe is not
working.
Connection cable is faulty.
Use a different cable.
Connections are defective.
Contact a service employee at
Hartmann Tresore AG*.
Software malfunction.
Safe does not open
although correct code was
entered.
Locking pins are tilted.
Try to remedy the tilt by gently
shaking and tapping; optionally, you
can use the emergency opening
key to manually retract the locking
mechanism.
Malfunction of the drive for
retracting/extending the
locking pins.
Contact a service employee at
Hartmann Tresore AG*.
The door does not close
properly.
The locking pins cannot be
extended, or can only be partially
extended.
Make sure that the door is fully en-
gaged in the door frame at all times
and check the locking mechanism
for tilting.
Malfunction of the drive for
retracting/extending the locking
pins.
Contact a service employee at
Hartmann Tresore AG*.
Reader is not working.
The battery power in the reader
is too low.
Change the batteries.
Batteries have been inserted
incorrectly.
Insert the batteries as intended.
Fault in the electronics.
Contact a service employee at‘
Hartmann Tresore AG*.
*Tel. +49 (0)5251 1744-179 | Fax +49 (0)5251 1744-999 | E-mail: support@hartmann-tresore.de
