Troubleshooting
Below are a few common problems and how to solve them.
Problem: The Feeder is not recognized by the scanner or FlexColor
software.
Solution:
The electronic connection between the scanner and feeder
is probably not secure enough. Gently, but firmly, press the
Feeder down against the scanner. When the connection is
good and the scanner is turned on, the diodes on the front of
the Feeder will light. See also “Mounting the Batch Feeder”
on page 8.
Problem: The original holders are not fully drawn in or out of the
scanner.
Solution:
The Feeder is probably not aligned correctly for your indi-
vidual scanner. Check and correct the alignment as described
in “Aligning the Feeder” on page 23.
Problem: It is difficult to insert an original holder into one specific
slot of the Batch Feeder
Solution:
There may be an obstruction in the affected slot. Look all the
way inside the slot. Here you should see some strips of mag-
netic tape, which can sometimes come loose. If the tape has
come loose, simply press it down using the alignment tool
that came with your Feeder.
