English
Form No. GR5ALM-0217
13
Symptom
Probable Cause
Corrective Action
Unit is turned “On” but there is
no heat.
No power to unit.
Check circuit breaker and reset as necessary.
Switch is defective.
Contact Authorized Service Agent or Hatco for assistance.
Wiring is open.
Contact Authorized Service Agent or Hatco for assistance.
Heating element defective.
Contact Authorized Service Agent or Hatco for assistance.
Heat on but no lights (GR5AL
only).
LED assembly defective.
Contact Authorized Service Agent or Hatco for assistance.
Faulty wiring.
Contact Authorized Service Agent or Hatco for assistance.
Heat is inadequate.
Unit mounted too high above target area.
Lower unit, putting effective heat closer to target.
Excessive air movement around strip heater
target area.
Restrict or redirect air movement (air conditioning duct or
exhaust fan) away from unit.
Heat control set too low.
Increase heat control setting.
Incorrect power supply (low).
Check power supply to unit, making sure it matches rating on
the unit. If power supply is incorrect, change to match rating
on unit.
Heat is excessive.
Unit mounted too close to target area.
Check to see that installation is within specifications for type/
model. Increase mounting height if too close.
Heat control set too high.
Decrease heat control setting.
Voltage supply too high.
Check power supply to unit, making sure it matches rating on
unit. If power supply is incorrect, change to match rating.
Control switches burn out.
Remote control box is mounted too close to
the heat zone.
Move remote control box away from the heat zone. The
maximum ambient temperature allowed for the control box is
104°F (40°C).
Switches used are not Hatco supplied.
Genuine Hatco Parts are specified to operate safely and
properly in the environment in which they are used. Contact
Authorized Service Agent or Hatco to replace switches with
Genuine Hatco Replacement Parts.
TROUBLESHOOTING GUIDE
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch, turn
off power at circuit breaker, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco
for assistance. To locate the nearest Service Agency, log onto the Hatco website at
www.hatcocorp.com
and click on
Find Service Agent
, or contact the
Hatco Parts and Service Team
at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: partsandservice@hatcocorp.com
