Symptom
Probable Cause
Corrective Action
Light bulb not working.
Light bulb defective.
Replace light bulb.
Power turned OFF.
Move POWER ON/OFF (I/O) switch to the ON (I)
position.
Heat is inadequate.
Infinite control set too low.
Adjust infinite control to a higher setting.
Heating element not working.
Contact an Authorized Hatco Service Agent or Hatco
for assistance.
Infinite control not working properly.
Contact an Authorized Hatco Service Agent or Hatco
for assistance.
Excessive air movement around unit.
Restrict or redirect air movement (i.e., air conditioning
duct or exhaust fan) away from unit.
Unit connected to incorrect power supply.
Contact an Authorized Hatco Service Agent or Hatco
for assistance.
Heat is excessive.
Infinite control set too high.
Adjust infinite control to a lower setting.
Infinite control not working properly.
Contact an Authorized Hatco Service Agent or Hatco
for assistance.
Unit connected to incorrect power supply.
Contact an Authorized Hatco Service Agent or Hatco
for assistance.
No heat and no light.
Power turned OFF.
Move POWER ON/OFF (I/O) switch to the ON (I)
position.
Circuit breaker tripped.
Reset circuit breaker. If circuit breaker continues to
trip, contact Authorized Service Agent or Hatco for
assistance.
Control switches burn out.
Remote control enclosure is mounted too close to
the heat zone.
Move remote control enclosure away from the heat
zone.
Switches used are not Hatco supplied.
Genuine Hatco Parts are specified to operate safely
and properly in the environment in which they are
used. Contact Authorized Service Agent or Hatco to
replace switches with Genuine Hatco Replacement
Parts.
Form No. GR2AM-1116
20
English
TROUBLESHOOTING GUIDE
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAzARD: Turn OFF power switch,
unplug power cord/turn off power at circuit breaker, and
allow unit to cool before performing any cleaning,
adjustments, or maintenance.
WARNING
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at
www.hatcocorp.com
and click on
Find Service Agent
, or contact the
Hatco Parts and Service Team
at:
Telephone: 800-558-0607 or 414-671-6350
e-mail:
partsandservice@hatcocorp.com
