Form No. HDWR2M-0518
9
English
Symptom
Probable Cause
Corrective Action
Unit too hot.
Temperature set too high.
Change the temperature to a lower setting.
Unit connected to incorrect power supply.
Verify unit is plugged into proper plug supply. Refer
to the SPECIFICATION section for details.
Internal thermostat defective.
Contact an Authorized Hatco Service Agent or Hatco
for assistance.
Unit not hot enough.
Unit not allowed enough time to preheat.
Allow unit 15–20 minutes to reach operating
temperature.
Temperature set too low.
Change the temperature to a higher setting.
Drawer(s) not closed completely.
Make sure all drawers are closed completely.
Internal thermostat defective.
Contact an Authorized Hatco Service Agent or Hatco
for assistance.
Product too dry.
Drawer vent in open position.
Move drawer vent to closed position.
Temperature set too high.
Change the temperature to a lower setting.
Product too moist.
Drawer vent in closed position.
Move drawer vent to open position.
Temperature set too low.
Change the temperature to a higher setting.
Unit not working at all.
Unit not plugged in.
Plug unit into proper power supply.
Unit not turned on.
Move POWER ON/OFF (I/O) switch to the ON position.
Circuit breaker tripped.
Reset circuit breaker.
POWER ON/OFF (I/O) switch defective.
Contact an Authorized Hatco Service Agent or Hatco
for assistance.
TROUBLESHOOTING GUIDE
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
Alert Message Guide
Touch SNOOZE to postpone an Alert Message for five minutes and return to operation. Touch DISABLE to reset an Alert Message. Always
investigate and correct the causes of an Alert Message.
Alert Message
Troubleshooting
Corrective Action
(if Troubleshooting fails to fix)
Error
SNOOZE
DISABLE
Bad Probe Connection
Defective temperature probe.
Contact Authorized Service Agent or Hatco for
assistance.
Error
SNOOZE
DISABLE
PCB Temp Too High
Make sure inlet and outlet openings for the
cooling fan are not blocked and air flow is not
restricted. Restart cabinet.
Contact Authorized Service Agent or Hatco for
assistance.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at
www.hatcocorp.com,
select the
Support
pull-
down menu, and click on “Find A Service Agent”; or contact the
Hatco Parts and Service Team
at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: support@hatcocorp.com
