Symptom
Probable Cause
Corrective Action
Display lights not working.
Power turned OFF.
move Power I/O (on/off) switch(es) to the I (on) position.
LED lights defective.
Contact authorized Service agent or Hatco for assistance.
Unit not hot enough.
Temperature control(s) set too low.
adjust temperature control(s) to higher setting. Refer to the
OPERaTION section for procedures.
Heating element(s) not working.
Contact authorized Service agent or Hatco for assistance.
Excessive air movement around unit.
Restrict or redirect air movement (i.e., air conditioning duct or
exhaust fan) away from unit or install flip-up doors on unit to
contain heat and block air flow.
Unit connected to incorrect power supply.
Contact authorized Service agent or Hatco for assistance.
Unit too hot.
Temperature control(s) set too high.
adjust Temperature control(s) to lower setting. Refer to the
OPERaTION section for procedures.
Unit connected to incorrect power supply.
Contact authorized Service agent or Hatco for assistance.
No heat, but light works.
Temperature control(s) set too low.
adjust Temperature control(s) to higher settings. Refer to the
OPERaTION section for procedures.
Heating element(s) not working.
Contact authorized Service agent or Hatco for assistance.
No heat and no light.
Power turned OFF.
move Power I/O (on/off) switch(es) to the I (on) position.
Circuit breaker tripped.
Reset circuit breaker. If circuit breaker continues to trip,
contact authorized Service agent or Hatco for assistance.
Form No. HXmm-1215
12
TROUBLESHOOTING GUIDE
English
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAzARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, setup, or maintenance.
WARNING
Troubleshooting Questions?
If you continue to have problems resolving an issue, please
contact the nearest authorized Hatco Service agency or Hatco for
assistance. To locate the nearest Service agency, log onto the
Hatco website at
www.hatcocorp.com
and click on
Find
Service Agent
, or contact the
Hatco Parts and Service Team
at:
Telephone: 800-558-0607 or 414-671-6350
e-mail:
partsandservice@hatcocorp.com
Fax:
800-690-2966 or 414-671-3976
OPTIONS AND ACCESSORIES
Support Post Accent Lighting
Support post accent lighting is available for all models as an
added option at the time of order. The accent lighting consists
of a vertical strip of red LED lights running up the center of each
support post.
Product Divider Rods
Stainless steel product divider rods are available as an
accessory.
HzM-DIV
................Stainless Steel Divider Rod