Form No. IWRMM-0119
12
Symptom
Probable Cause
Corrective Action
Unit does not turn on.
No power to unit.
Make sure power cord is plugged into an appropriate receptacle
(see SPECIFICATIONS section). Check circuit breaker and reset
as necessary. Check for damage to power cord. Check electrical
receptacle.
Electronic controls defective.
Contact Authorized Service Agent or Hatco for assistance.
Temperature setting indicator 1 is
flashing and the unit will not heat.
Pan being used is not induction-ready. Use an induction-ready pan (see “Pan Specifications” in the
OPERATION section of this manual).
TROUBLESHOOTING GUIDE
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at
www.hatcocorp.com,
select the
Support
pull-
down menu, and click on “Find A Service Agent”; or contact the
Hatco Parts and Service Team
at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: support@hatcocorp.com
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power, unplug
power cord, and allow unit to cool before performing any
cleaning, adjustments, or maintenance.
Error Indicator Guide
Problems with the Induction Warmer are indicated by the flashing of one or more of the temperature setting indicators. Below is an
explanation of each error indication. Always investigate and correct the causes of an error.
Error Indication
Error
Description
Corrective Action
1 2 3 4 5
Bad Pan Detection
Pan being used is not induction-ready.
Place an induction-ready pan on the warmer (see
“Pan Specifications” in the OPERATION section
of this manual).
1 2 3 4 5
Unit over voltage
Voltage of electrical system is too high for
the unit.
Plug the unit into a properly grounded electrical
receptacle of the correct voltage, size, and plug
configuration. See the SPECIFICATIONS section
for details
1 2 3 4 5
Unit under voltage
Voltage of electrical system is too low for the
unit.
1 2 3 4 5
Hardware Error
Unit is experiencing a hardware error and has
shut down to protect unit from damage.
Contact Authorized Service Agent or Hatco for
assistance.
1 2 3 4 5
Fan Error
Cooling fan is not working properly. Unit has
shut down for protection against damage.
1 2 3 4 5
Communication Error
Internal communication error between
components. Unit has shut down for protection
against damage.
Jumper Power Cord
A 17″ (432 mm) jumper power cord is available as an accessory
that provides a power connection from one Induction Warmer
to another. A total of five units can be connected together off
of one electrical receptacle. The male plug on the jumper cord
connects to the power outlet on the upstream unit, and the
female plug connects to the power inlet on the downstream unit.
Each unit remains independently-controlled.
NOTE: For Canadian units, a total of four units can be connected
together off of one electrical receptacle.
Female Plug
Male Plug
Jumper Power Cord
OPTIONS AND ACCESSORIES
