Symptom
Probable Cause
Corrective Action
Unit turned “On”, but no heat.
Plate detection bar not engaged.
Make sure plate/tray is pushed against and
activating plate detection bar.
Heating element(s) defective.
Contact an Authorized Hatco Service Agent or
Hatco for assistance.
Power On/Off (I/O) switch defective.
Contact an Authorized Hatco Service Agent or
Hatco for assistance.
Unit not hot enough.
Not enough elements activated.
Activate desired elements. Review “Operating
the Salamander” in the OPERATION section
of this manual.
Heating element(s) defective.
Contact an Authorized Hatco Service Agent or
Hatco for assistance.
Unit not working at all.
No power to unit.
Check electrical connection for proper supply
voltage. Check circuit breaker and reset, if
necessary.
Unit not turned on.
Review “Operating the Salamander” in the
OPERATION section of this manual.
Circuit breaker tripped.
Reset circuit breaker. If circuit breaker
continues to trip, contact an Authorized Hatco
Service Agent or Hatco for assistance.
Power On/Off (I/O) switch defective.
Contact an Authorized Hatco Service Agent or
Hatco for assistance.
Digital display showing error
code:
A-01
Main control board or triac board is
defective.
Contact an Authorized Hatco Service Agent or
Hatco for assistance.
Digital display showing error
code:
A-02
Unit/controls have overheated due to
exposure to excessive temperatures.
Check physical location of unit for excessive
temperatures. Relocate unit if being exposed
to excessive temperatures from grill, fryer, or
other external heat sources.
Main control board or triac board is
defective.
Contact an Authorized Hatco Service Agent or
Hatco for assistance.
TROUBLESHOOTING GUIDE
Form No. QTSM-0213
11
This unit must be serviced by trained and qualified
personnel only. Service by unqualified personnel may lead
to electric shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord/turn off power at circuit breaker, and
allow unit to cool before performing any cleaning,
adjustments, or maintenance.
WARNING
