Form No. TPUM-0408
7
TROUBLESHOOTING GUIDE
This unit must be serviced by qualified
personnel only. Service by unqualified
personnel may lead to electric shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn the power
switch OFF, unplug the power cord, and allow
the unit to cool before performing any
maintenance or cleaning.
WARNING
Symptom
Probable Cause
Corrective Action
Toast too light.
COLOR CONTROL timer
knob turned to a light setting.
Turn COLOR CONTROL timer knob to a
darker setting.
Supply voltage to unit is low.
Verify the supply voltage to the toaster
matches the unit specifications.
Supply voltage to unit is low.
Verify the supply voltage to the toaster
matches the unit specifications.
Toast too dark.
COLOR CONTROL timer
knob turned to a dark setting.
Turn COLOR CONTROL timer knob to a
lighter setting.
Unit takes too long to toast.
Supply voltage to unit is high. Verify the supply voltage to the toaster
matches the unit specifications.
The first few batches can take
longer because the toaster
needs time to heat up when
initially turned on.
Turn the COLOR CONTROL timer knob
clockwise to cycle the toaster once
before inserting bread product.
Unit toasts on one side only.
Heating element defective.
Visually check the heating element inside
the toaster with the COLOR CONTROL
timer running. With the COLOR
CONTROL timer running, the heating
element should glow red. If the element
does not glow, Contact Authorized
Service Agent or Hatco for assistance.
Heating element does not
come on at all when the
COLOR CONTROL timer is
running
The COLOR CONTROL timer
is defective.
Contact Authorized Service Agent or
Hatco for assistance.
Toaster trips the circuit
breaker or GFCI.
Circuit breaker is not sized
properly for the toaster.
Check circuit breaker for proper sizing.
Wiring fault inside toaster.
Contact Authorized Service Agent or
Hatco for assistance.
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