35
Before Calling Technical Support
On some TVs, the brightness settings can interfere with the signal from your remote to your
Set Top Box. Try adjusting the brightness on your TV set.
Check that there is power to your Set Top Box. You will see a green light around the power button
on the front panel.
Check that your TV’s Input/Source is set to the type of cable that is connecting the Set Top Box
to your TV set, i.e. Component or HDMI.
Check that your cables are fi rmly attached to the TV and Set Top Box.
Remove any items that may have been placed on top of any Hawaiian Telcom TV equipment.
All equipment needs at least two inches of free space for proper ventilation. Do not place any
TV equipment on a rug or bed as it may overheat.
Turn your Set Top Box off and on by pressing the
POWER
button on your Set Top Box to
reset the system.
Unplug the Set Top Box from the power outlet for at least 10 seconds and then plug it back in.
This reset method usually resolves most problems related to the box.
For additional Troubleshooting see page 33. You may also call Technical Support at 643-4888.
HOW TO CONTACT HAWAIIAN TELCOM
Have questions? Just call 643-4888.
SERVICE AND MAINTENANCE
Your Hawaiian Telcom TV Set Top Box doesn’t contain any user-serviceable parts, and removing the
cover may expose you to dangerous voltage and other electrical hazards. You will also want to avoid
connecting any equipment to the USB ports on the back of your Hawaiian Telcom TV Set Top Box.
They’re for future use only and you could potentially damage both the equipment and the Set Top Box.
CLEANING
Wipe with a damp cloth when necessary. Do not use liquid or aerosol cleaners.
TERMS AND CONDITIONS
See hawaiiantel.com/tvterms for complete details.
Key Customer Records and
Contact Information
Summary of Contents for TV Set top box
Page 1: ...Hawaiian Telcom TV User Guide...
Page 38: ...Always on...