Warranty
22
© Haygain
Warranty
Your Haygain
®
hay steamer comes with a 1 year warranty. The warranty covers the repair and
replacement of your Haygain
®
hay steamer or a part of it. This includes all required parts and
labour.
All repairs and replacements are at the discretion of Haygain
®
.
For more information about the warranty, contact us.
Terms of the warranty
The warranty is effective from the date of delivery.
Before Haygain
®
repair or replace your Haygain
®
hay steamer under warranty, you
must provide proof of purchase. Without proof of purchase, there will be a fee for the
work required.
If your Haygain
®
hay steamer is faulty, it is usually repaired at an authorised service
centre. All work is done by Haygain
®
or an authorised representative.
Where possible, Haygain
®
can provide a steam generator on loan while your steam
generator is being repaired. There will be a fee for transportation. If you need a loan
steam generator, Haygain
®
may offer this as a replacement and will collect the faulty
steam generator. There will be no fee for a replacement steam generator.
If a part for your Haygain
®
hay steamer is no longer available, Haygain
®
will replace it
with a similar functional part.
Any repair, replacement or exchange of your Haygain
®
hay steamer under warranty
does not extend the warranty period.
Exceptions to the warranty
The warranty does not cover the following conditions:
Normal wear and tear
Accidental damage
Removal of blockages
Use of parts or accessories that are not approved by Haygain
®
Repairs and installations by parties that are not approved by Haygain
®
Faults or damage caused by not maintaining the hay chest or steam generator as
described in this manual
Faults or damage caused by negligent use or misuse, which includes but is not limited
to the following conditions:
o
Using your Haygain
®
hay steamer in a location that does not meet the
conditions listed in this user manual
o
Using dirty water in the steam generator
o
Allowing the steam generator to run out of water
o
Insufficiently descaling the steam generator
o
Foreign objects in the steam generator or steam manifold
