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5-1

User's Guide

Troubleshooting

Troubleshooting

Chapter - 5

Overview

When you have any problems with your computer, before consulting your service representative, you may 
want to try to solve the problem yourself. This chapter lists some common problems and their possible 
solutions. This can’t anticipate every problem, but you should check here before you panic. If you don’t find 
the answer in these pages, make sure you have followed the instructions carefully and observed the safety 
precautions in the preface. If all else fails, talk to your service representative. You should also make a record 
of what happened and what remedies you tried.

Of course, if something goes wrong, it will happen at the most inconvenient time possible, so you should 
preview this section just in case. If, after you’ve tried everything, and the system still won’t cooperate, try 
turning it off for a few minutes and then reboot. You will lose any unsaved data, but it may start working again. 
Else approach for your service representative.

Basic Hints and Tips

Many of the following may seem obvious but they are often the solution to a problem when your computer 
appears not to be working.

—

Power - Is the computer actually plugged into a working electrical outlet? If plugged into a power strip, 
make  sure  it  is  actually  working.  Check  the  LED  Power  &  Communication  Indicators  to  see  the 
computer’s power status.

—

Connections - Check all the cables to make sure that there are no loose connections battery, adapter 
anywhere.

Summary of Contents for ME 44 Aviator NB

Page 1: ...Notebook PC User s Guide REV2 0 ...

Page 2: ......

Page 3: ...requires special attention Caution Identifies important information that if not followed may result in loss of data or damage to the computer Keyboard keys are shown in a bold typeset For example Press Enter to complete When keys are joined by a plus sign press the first key and while keeping the first key down press the remaining keys finally release all the keys When necessary keys are also show...

Page 4: ...Overview Introducing the Notebook PC Chapter 1 Knowing the Parts Chapter 2 Getting Started Chapter 3 Using the Notebook PC Chapter 4 1 1 2 1 3 1 4 1 Troubleshooting Chapter 5 5 1 ...

Page 5: ...on DO NOT press or touch the display panel DO NOT place on uneven or unstable work surfaces DO NOT use your notebook computer under harsh conditions DO NOT expose to direct sunlight DO NOT use or store in extreme temperatures DO NOT subject the computer to magnetic fields DO NOT place or drop objects on the computer and DO NOT apply heavy pressure on it ...

Page 6: ... NOT slam your notebook shut and never pick up or hold your notebook by the display DO NOT expose to dust and or corrosive chemicals DO NOT tamper with the batteries Keep them away from children DO NOT place near fire or other sources of heat DO NOT expose the computer to rain or moisture Avoid sudden changes in temperature or humidity by keeping it away fromA C and heating vents ...

Page 7: ...anel Operating Environment Since users are likely to maintain the same posture for a long period of time when using the computer they will be exhausted more easily if compared with other users engaged in other general operations This section will illustrate the suggested posture and the operating environment for the use of the computer Health Management Take a 2 to 3 minute break every 30 minutes ...

Page 8: ...just the chair until you can lean your back closely on the chair and sit down with your back stretched Relax with no strength put onto your shoulders and bend your knees comfortably Put your wrist comfortably to keep it parallel to the desk Your eyes will feel tired easily if you cannot see the screen clearly Pay attention to the following tips and adjust the screen constantly to ensure its clear ...

Page 9: ...he display regularly CoverYour Notebook PC You can purchase an optional carrying case to protect it from dirt water shock and scratches Note The Notebook surface is easily dulled if not properly cared for Be careful not to rub or scrap the Notebook PC surfaceswhentransportingyourNotebookPC CoverYour Batteries If you intend to use battery power be sure to fully charge your battery pack and any opti...

Page 10: ...o on When cleaning do not use liquid or sprayed detergent for cleaning Instead use moisture sheet or a cloth for cleaning Use your Notebook where the socket outlet is nearby and easily accessible Please keep the notebook computer away from humidity Lay the notebook computer on a reliable surface when installing Adrop or fall may cause injury The openings on the enclosure are for air convection hen...

Page 11: ... damage by transient over voltage Never pour any liquid into openings as this may cause fire or electrical shock Never open the body of notebook computer For safety reason the notebook computer should only be opened by qualified service personnel Do not leave this notebook computer in an environment unconditioned Storage temperature above 60ºC 140ºF may damage the notebook computer To avoid any da...

Page 12: ...skettes through airport magneticdetectorsorexposethemtomagnetic wands CleaningYour Computer When it is necessary to clean the plastic case and keyboard use a soft lint free cloth slightly dampened with a mild detergent solution or use the contents of any commercially available computer cleaning kit Never use alcohol petroleum based solvents or harsh detergents to clean the notebook Also never spra...

Page 13: ...ation on using your notebook PC Important Whenopening donotforcethedisplaypaneldowntothetableorelsethehingesmaybreak NeverliftthenotebookPC bythedisplaypanel User s Guide 1 Install the battery pack 2 Connect the AC Power Adapter 3 Open the Display Panel 4 Turn ON the Notebook PC Introducing the Notebook PC 1 7 MEGA 1 3 MEGA 1 3 ...

Page 14: ...Parts Chapter 2 Top side The notebook computer is compact with features on every side First look at the inside of the system The following sections describe inside features 2 1 Basic details of the Notebook PC MEGA 1 3 1 1 3 2 5 5 4 6 7 8 9 1 10 ...

Page 15: ...s an ultra clear fat panel which provides excellent viewing like that of desktop monitors without any harmful radiation or flickering so it is easier on the eyes Use a soft cloth without chemical liquids use plain water if necessary to clean the display panel Thedisplaypanelisfragile Donottobendorpressthepanel Audio Speakers The built in stereo speaker system allows you to hear audio without addit...

Page 16: ...indows function key is provided to help ease navigation in the Windows operating system The touchpad with its buttons is a pointing device that provides the same functions as a desktop mouse A software controlled scrolling function is available after setting up the included touchpad utility to allow easy Windows or web navigation Fingerprint Scanner on selected models The built in fingerprint scan...

Page 17: ...ces cameras hard disk drives printers and scanners connected in a series up to 12Mbits sec USB 1 1 and 480Mbits sec USB 2 0 USB allows many devices to run simultaneously on a single computer with some peripherals acting as additional plug in sites or hubs USB supports hot swapping of devices so that most peripherals can be connected or disconnected without restarting the computer E SATAPort Extern...

Page 18: ...se without additional adapters Refer to the diagram below to identify the components on this side of the Notebook PC Optical Drive The Notebook PC comes in various models with different optical drives The Notebook PC s optical drive may support compact discs CD and or digital video discs DVD and may have recordable R or re writable RW capabilities See the marketing specifications for details on ea...

Page 19: ...g voice narrations or simple audio recordings Headphone Output Jack The stereo headphone jack 1 8 inch is used to connect the Notebook PC s audio out signal to amplified speakers or headphones Using this jack automatically disables the built in speakers Memory Card Reader MMC SD This Notebook PC has a built in high speed memory card reader that can conveniently read from and write to many flash me...

Page 20: ...ied through this jack supplies power to the Notebook PC and charges the internal battery pack To prevent damage to the Notebook PC and battery pack always use the supplied power adapter Caution Maybecomewarmtohotwheninuse besurenottocovertheadapterandkeepitawayfromyourbody Display Monitor Output The 15 pin D sub monitor port supports a standard VGA compatible device such as a monitor or projector ...

Page 21: ...rt the voltage used in digital phone systems Do not connect the modem port to a digital phonesystemorelsedamagewilloccurtotheNotebookPC Kensington Lock Port The Kensington lock port allows the Notebook PC to be secured using Kensington compatible Notebook PC security products These security products usually include a metal cable and lock that prevent the Notebook PC to be removed from a fixed obje...

Page 22: ... Indian standard AC power cord to a different standard Most hotels will provide universal outlets to support different power cords as well as voltages It is always best to ask an experienced traveler aboutAC outlet voltages when bringing power adapters to another country With the AC power cord connected to the AC DC adapter connect the AC power cord to an AC outlet preferably with surge protection...

Page 23: ...yourbatterypack andtheNotebookPCwithafaultyAC DCadapter Note ThisNotebookPCmaycomewithathree prongplug YoumustuseagroundedACoutlet toensuresafeoperationof theNotebookPC Warning Thepoweradaptermaybecomewarmtohotwheninuse besurenottocovertheadapterandkeepitawayfromyour body Using Battery Power The Notebook PC is designed to work with a removable battery pack The battery pack consists of a set of bat...

Page 24: ...dures to install the battery pack Important Never attempt to remove the battery pack while the Notebook PC is turned ON as this may result in the loss of workingdata Important Only use battery packs and power adapters supplied with the Notebook PC or specifically approved by the manufacturer forusewiththismodelorelsedamagemayoccurtotheNotebookPC To Install the battery Pack To remove the battery pa...

Page 25: ...ttery If there is any abnormal operation or damage to the battery pack caused by impact turn OFF the Notebook PC andcontactHCLauthorisedservicecenter Note Toachieveoptimalbatteryperformance youmayneedtodoabatterycalibrationata3 monthinterval Todothis Fullychargethebattery Fullydischargethebatteryinidlemodetillitshutdown Fullychargethebatteryagain 3 4 ...

Page 26: ...y when not using AC power and a plug when usingAC power Click on the icon for more information and settings Note If you ignore the low battery warning eventually the Notebook PC enters suspendmode Windowsdefaultsettings Warning Suspend to RAM STR does not last long when the battery power is depleted Suspend to Disk STD is not the same as power OFF STD requires a small amount of power and will fail...

Page 27: ... Thebatterystopschargingifthetemperatureistoohighorthebatteryvoltageistoohigh Power Options The power switch turns ON and OFF the Notebook PC or putting the Notebook PC into sleep mode Actual behavior of the power switch can be customized in Windows Control Panel Power Options For other options such as Switch User Restart Sleep or Shut Down click the arrowhead icon Restarting or Rebooting After ma...

Page 28: ... while data is being written doing so can result in loss or destruction of your data 3 7 Power Management Options in Windows Windows Power Management provides basic power saving features In the Windows Power Options Properties you may enter time out values for display and hard disk drive Windows power manager saves power by turning off hard drive after 1 minute of inactivity and so on Also the pow...

Page 29: ...s on the function keys may vary depending on model but the functions should remain the same Followtheiconsinsteadofthefunctionkeys To Decrease the brightness of LCD display Fn F1 System Sleep button Fn F2 To Enable Disable the WLAN Bluetooth function Fn F3 To Launch E Mail application Fn F4 To Launch Internet browser Fn F5 Fn F6 To increase the brightness of LCD display Fn F7 To Turn off on the LC...

Page 30: ... Decrease the inbuilt speaker volume Fn F12 To Increase the inbuilt speaker volume Fn To Stop the running Audio Video file Fn To Play Pause the running Audio Video file Fn To move next track in Audio Video applications Fn To move previous track in Audio Video applications User s Guide Getting Started 3 9 ...

Page 31: ...will lock disable the built in touchpad Locking the touchpad will prevent you from accidentally moving the cursor while typing and when using the notebook PC with an external mouse pointing device To unlock enable the touchpad simply press this button again Wireless Switch Wireless Models only Toggles the internal wireless LAN or Bluetooth on selected models ON or OFF with an on screen display Whe...

Page 32: ... lock allows some of the keyboard letters to type using capitalized letters e g A B C When the capital lock light is OFF the typed letters will be in the lower case form e g a b c Battery Charge Indicator The battery charge indicator shows the status of the battery s power as follows ON The Notebook PC s battery is charging whenAC power is connected OFF The Notebook PC s battery is charged or comp...

Page 33: ...such as the hard disk The light flashes proportional to the access time Wireless Indicator This is only applicable on models with built in wireless LAN and or built in Bluetooth When the built in wireless LAN and or built in Bluetooth is enabled this indicator will light Windows software settings are necessary 3 12 1 1 4 1 5 1 ...

Page 34: ...installed operating system Support Software On selected models only This Notebook PC comes with a driver CD DVD s optional that provides drivers and applications to enable hardware features extend functionality help manage your Notebook PC or add functionality not provided by the native operating system The driver CD DVD s does not include the operating system itself Note SomeoftheNotebookPC scomp...

Page 35: ...If you reach the end of the pad lift your finger and place it back down on the other side of the pad 2 To select an item click on the item by pressing the left button or by simply tapping on the surface once A light quick tap always works best To execute an item click the left button twice or do a quick double tap on the surface 3 To simulate holding the mouse button down dragging an icon or selec...

Page 36: ... or grease Do not touch the touchpad if your fingers are dirty or wet Do not rest heavy objects on the touchpad or the touchpad buttons Do not scratch the touchpad with your finger nails or any hard object Note The touchpad responds to movement not to force There is no need to tap the surface too hard Tapping too hard doesnotincreasetheresponsivenessofthetouchpad Thetouchpadrespondsbesttolightpres...

Page 37: ...ss instead of the slower parallel bus used in the PC card slot Not compatible with previous PCMCIAcards Inserting an Expansion Card 1 If there is an Express card socket protector remove it using the Removing an Express card instructions below 2 Insert the Express card with the connector side first and label side up Standard Express cards will be flush with the Notebook PC when fully inserted 3 Car...

Page 38: ...ng an Expansion Card The Express Card slot does not have an eject button Press the Express Card inwards and release to eject the Express Card Carefully pull the ejected Express Card out of the socket Be sure the ExpressCard is level when inserting ...

Page 39: ...ive s eject button and the tray will eject out partially 2 Gently pull on the drive s front panel and slide the tray completely out Be careful not to touch the Optical drive lens and other mechanisms Make sure there are no obstructions that may get jammed under the drive s tray Using the Notebook PC 4 6 ...

Page 40: ...e hub should be higher than the disc when correctly mounted 2 Slowly push the drive s tray back in The drive will begin reading the table of contents TOC on the disc When the drive stops the disc is ready to be used Note ItisnormaltohearaswellasfeeltheMediaspinningwithgreatintensityintheOpticaldrivewhiledataisread Using the Notebook PC 4 7 Optical Drive Cont ...

Page 41: ...ke sure not to stab the activity indicator located in the same area Emergency eject Removing an optical disc Using the Optical Drive Optical discs and equipment must be handled with care because of the precise mechanics involved Keep in mind the important safety instructions form your CD suppliers Unlike desktop optical drives the Notebook PC uses a hub to hold the CD in place regardless of the an...

Page 42: ...all high speed optical drives due to unbalanced CD s or CD print To decrease vibration use the Notebook PC on an even surface and do not place labels on the CD Flash Memory Card Reader This Notebook PC has a single built in memory card reader that can read the following flash memory cards Secure Digital SD Multi Media Card MMC Memory Stick MS Memory Stick Pro The built in memory card reader is not...

Page 43: ...the modem is ready to use Note 1 Whenyouareconnectedtoanonlineservice donotplacetheNotebookPCinsuspend orsleepmode orelseyou willdisconnectthemodemconnections 2 The built in modem cannot be installed later as an upgrade After purchase modem and or network can be installedasexpresscard Warning Only use analog telephone outlets The built in modem does not support the voltage used in digital phone sy...

Page 44: ...User s Guide Example of the Notebook PC connected to a telephone jack for use with the built in modem Using the Notebook PC 4 11 ...

Page 45: ...Duplex is supported on this Notebook PC but requires connection to a network switching hub with duplex enabled The software default is to use the fastest setting so no user intervention is required Twisted Pair Cable The cable used to connect the Ethernet card to a host generally a Hub or Switch is called a straight through Twisted Pair Ethernet TPE The end connectors are called RJ 45 connectors w...

Page 46: ...de Example of the Notebook PC connected to a Network Hub or Switch for use with the built in Ethernet controller Using the Notebook PC 4 13 Network Hub or Switch Network cable with RJ 45 connectors LAN connector ...

Page 47: ...ward compatible with the earlier IEEE 802 11 standards allowing seamless interfacing of wireless LAN standards The optional built in wireless LAN is a client adapter that supports Infrastructure and Ad hoc modes giving you flexibility on your existing or future wireless network configurations for distances up to 40 meters between the client and the access point But this depends upon the environmen...

Page 48: ...urethemodule s areOFFifyouareusingthecomputeraboardaircraft Use the Fn F2 key combination to toggle power to the WLAN module and check the indicator to see if the module is poweredonornot or useaeroplanehotkeytoswitchoffWirelessandBluetoothsimultaneously Connecting to a Wireless Network Make sure the Wireless LAN module is turned on 1 Click the taskbar wireless icon and then click Connect to a net...

Page 49: ...so use the Network and Sharing Center control panel in Windows NetworkandInternet toconnecttoanyavailablewirelessnetworks 4 Click a network and then click Connect 5 If you do not see a network you want to connect to click Set up a connection or network a list of options will appear allowing manual searching and creating a new network ...

Page 50: ...en select Connect or disconnect to access the network menu and click Disconnect or right click the icon and then click Disconnect from Using the Notebook PC Warning Security Enabled Networks You should try to make sure that any network you are connecting to is a secure network Connecting to unsecure networks may allow unauthorized access to your computer documents websitesandfilesetc ...

Page 51: ...0Mbps megabits per second compared to USB 1 1 devices which transfer at speeds of 12Mbps So you could know that USB 2 0 can transfer data between the computer and its peripherals 40 times faster than USB 1 1 However USB 2 0 is fully backward compatible you will be able to use a USB 1 1 device in a USB 2 0 compliant system Removing USB Device 1 Double click the removable device icon on the right bo...

Page 52: ... being connected Although you can connect the external Monitor without power off the computer and the external monitor however it is harmful to both devices and it shortens the life of these devices 2 Connect the connector cable of the monitor to the VGAport of your computer Secure the cable connection with the screws provided 3 Connect the monitor power cable and plug it into a properly grounded ...

Page 53: ... side of your computer you will find the built in audio ports You can connect Microphone jacks earphone or powered speaker To connect to a audio jack 1 Locate the audio port Microphone Headphone that you want to use to the target device 2 Plug the jack into the port on the right side of the system Note If you use external speakers and experience the sound distortion or feedback please lower the vo...

Page 54: ...Audio Enhancer which controls the Natural Bass High Frequency enhancer and inverse filtering on internal speakers processing and natural bass and high frequency enhancer on the headphones and external speakers The Surround Sound check box enables Dolby Headphone feature on Headphones only To use the above said Dolby settings i Right Click Volume icon in the System tray and select Playback Devices ...

Page 55: ...etooth technology eliminates the need for cables for connecting Bluetooth enabled devices Examples of Bluetooth enabled devices may be Notebook PCs Desktop PCs mobile phones and PDAs Note If your Notebook PC did not come with built in Bluetooth you need to connect a USB or Express Card Bluetooth moduleinordertouseBluetooth To send a Data File 1 Power on the Bluetooth by pressing Fn F2 then Bluetoo...

Page 56: ...le from tray icon before selecting this you shouldn t send file from other machine PC Camera Module on selected models The 1 3Megapixel or 2 0Megapixel Megapixel will vary according to your configuration camera module is UVC USB Video Class and uses the OS inbuilt driver and application to capture pictures Windows XP In Windows Vista and Windows 7 OS use the freeware utility provided along with th...

Page 57: ...he following guidelines when using it Please take extra care when handling the sensor surface Failure to follow these guidelines might result in 1 damage to the sensor or cause sensor failure 2 finger recognition problems or lower finger recognition success rate Do not scratch or poke the sensor with your nails or any hard or sharp objects Do not press the sensor strongly Do not touch the sensor w...

Page 58: ...rint recognition success rate Soaked or swollen finger e g after taking bath Injured finger Wet finger Soiled or oily finger Extremely dry skin condition on finger Observe the following to improve the fingerprint recognition success rate Enroll two or more fingers Enroll additional fingers if recognition failure occurs often using enrolled fingers Check your finger condition Changed conditions suc...

Page 59: ...haracteristics in their fingerprints A warning message will be displayed when recognition is abnormal or recognition is not successful within a fixed duration The recognition success rate may differ from user to user HCLdoes not guarantee that is fingerprint recognition technology will be error free HCL does not guarantee that the fingerprint sensor will recognize the enrolled user or accurately s...

Page 60: ...e web pages Fill in frequently used dialogs Run your favorite applications Warning If you set passwords for any of the security modules NEVER forget your password The consequences of thiscouldbeserious Ifyoucannotrememberyourbootpasswordyoumustcontactyourvendorandyoumay losealloftheinformationonyourharddisk User s Guide 4 27 Using the Notebook PC ...

Page 61: ...h the fingerprint tutorial To run the tutorial click Start Programs All Programs Finger Print Help Reference after installing the driver Note Help Manual Right click the taskbar icon tobringupthemenutoselectHelp User Enrollment 1 If you have not set a Windows password you will be prompted to do so note If you have not set a password Finger Print cannot secure access to your computer 2 Click Start ...

Page 62: ...r your Windows password 5 Click OK 6 Now Finger Print Registration Dialogue Box Will appear on the screen 7 Click any of the finger that appears on the screen to begin the registration process for that finger The selected finger will get highlighted with Blue colour Click Next ...

Page 63: ...ss to register any other finger that you wish to register 12 Restart the computer 13 Double click the finger print icon in the taskbar Warning Fingerprint Enrollment Note that it is strongly recommended that you enroll more than one finger in case of injuryetc 14 Swipe your registered finger over the reader 15 It will show the Finger Print menu as shown in the figure 16 For more information use th...

Page 64: ... Programs 3 Finally the registered HotFinger will appear in Green colour with IE icon as shown in the figure Delete HotFinger 1 Right Click on the HotFinger which you want to delete From the list select Delete HotFinger option 2 Now the HotFinger will get deleted Note You can t delete the registered finger that remains at last Instead of that you can change the Windows Logon settingsoruninstallthe...

Page 65: ...Of course if something goes wrong it will happen at the most inconvenient time possible so you should preview this section just in case If after you ve tried everything and the system still won t cooperate try turning it off for a few minutes and then reboot You will lose any unsaved data but it may start working again Else approach for your service representative Basic Hints and Tips Many of the ...

Page 66: ... are removed Check to see if your keyboard is operational by pressing and holding any key Be sure you have not performed an incorrect setting on the hardware devices in the BIOS Setup utility Afaulty setting may cause the system to misbehave If you are not sure of the changes you made try to restore all the settings to factory defaults Be sure all the device drivers are installed properly For exam...

Page 67: ... so Write down your passwords and keep them safe away from your computer This is especially important if you choose to use a Supervisor password for the BIOS password Keep copies of vital settings files such as network mail settings etc even if just brief notes Viruses Install an Anti Virus program and keep the definitions file the file which tells your program which viruses to look for up to date...

Page 68: ...always make sure the device is powered on and in many cases you will need to restart the computer Always check that all the cables are correctly connected Make sure you have installed the drivers for any new hardware you have installed Thoroughly check any recent changes you made to your system as these changes may affect one or more system components or software programs If possible go back and u...

Page 69: ...Go to the Control Panel in Windows and re enable the options Problem Possible Cause Solution The battery LED power indicator is blinking Red You are losing battery power too quickly Actual battery operating time is shorter than expected Make sure the computer is properly ventilated and the Vent Fan intakes are not blocked If this doesn t cool it down put the system into Hibernate mode or turn it o...

Page 70: ...ombination Fn keys The sound cannot be heard or the volume is very low Unwelcome numbers appear when typing The system never goes into a power saving mode Power Options features are not enabled Go to the Windows Power Options menu and enable the features you prefer Make sure you have enabled Hibernate mode from the control panel The modules are off Check the LED indicator and or function key indic...

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