INSPIRED BY
NATURE
,
PERFECTED BY
SCIENCE
.
17
TROUBLESHOOTING
If there is an issue, try disconnecting the
controller from the mat and the outlet; fold
and unfold the mat to make sure that it lies flat
so that it can function normally; turn on the
controller again. Try using different sockets.
Make sure you plug the controller all the way
in on both ends and set the timer before trying
to adjust the temperature (your mat will not heat
up if the timer has not been set). Heat the covered
mat at the maximum temperature for 30 minutes
to check the controller is showing an increase in
temperature. If you’re still having problems, please
prepare the following information and then contact us:
1. Have your order number or a copy of your invoice ready.
2. Determine if your product is still within the 5 year limited
warranty period.
3. Find the model number and the serial number of your mat on the
tag of your mat.
4. Your shipping address, including zip code.
5. Once you have this information ready, contact us by email at support@healthyline.com or call us at 1-888-774-4422
If for any reason your mat does not work,
please be advised that this may be a
minor issue that can be easily resolved.
Make sure you set your mat correctly
according to the instructions provided.
DISCLAIMER
This information is not intended to cure, diagnose, advise, or treat any medical condition, nor is reading this a substitute for reading the product User
Guide. Please consult with a physician before use of this product. These statements have not been evaluated by the Food and Drug Administration.
These products are not intended to diagnose, treat, cure or prevent any disease. Information with regard to our products does not reflect or represent
product claims. HealthyLine assumes no responsibility for the improper use of its products or for a user’s self-diagnosis and/or treatment using its
products. HealthyLine products should not be used as a substitute for medically supervised therapy. If you suspect you suffer from clinical deficiencies,
consult a licensed, qualified medical doctor. No action should be taken solely on the content provided by HealthyLine; regardless of any perceived
scientific merit, readers should consult healthcare professionals on any matter related to their health. The information in HealthyLine’s materials was
obtained from materials that are believed to be accurate, as presented by their respective authors, but HealthyLine assumes no liability for any errors
or personal interpretation. Users and customers who fail to consult their physicians prior to the purchase or use of any product assume the risk of
any adverse effects incurred. The Food and Drug Administration has not approved or evaluated the information contained in the literature here or
on the website. Any printed reference or direct link to a specific product is for your information or convenience only and may not be construed as an
enticement to purchase and further is not intended or implied to be used in the mitigation, diagnosis, treatment, cure, or prevention of any disease.
Except as specifically stated, neither HealthyLine nor any of its directors, employees, or other representatives will be liable for damages arising out of or
in connection with the use of this product or information. This is a comprehensive limitation of liability that applies to all damages of any kind, including
(without limitation) compensatory, direct, indirect, or consequential damages, loss of data, income or profit, loss of or damage to property, and claims
of third parties.
- All information in this booklet is subject to change without notice.
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- Check the latest updates at HealthyLine.com.
