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• Outdoor Lifestyles by Hearth & Home technologies Burner/Hearth Kits • 4004-316 Rev I • 01/2022
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Maintaining and Servicing the Appliance
A. Servicing Your Appliance
B. Cleaning Your Appliance
Your gas logs require little care. Keep the burner assembly,
logs and burner area surrounding the logs clean by
vacuuming or brushing with a dry paint brush at least twice
a year.
• The logs become fragile after burning. Take care in
handling.
• Always turn off the gas before cleaning. For relighting,
refer to lighting instructions located in Section 5.A. of these
instructions.
• Always keep the appliance clear and free from combustible
materials, gasoline, and other flammable vapors and
liquids.
• Never obstruct the flow of combustion and ventilation air.
Keep the front of the appliance clear of all obstacles and
materials.
• Leave clearance of at least 36 in. from the front of the
fireplace.
• The air shutter should not be blocked.
• Logs can get very hot. Handle only when they are
cool.
CAUTION
Risk of injury or property damage
Before servicing:
• Turn off gas.
• Turn off electricity to appliance.
• Disable remote control, if one is present.
• Ensure appliance is completely cooled.
After Servicing:
• Replace any screen or barrier that was removed.
• Reseal and reinstall any venting removed for
servicing.
WARNING
C. Annual Inspection
Annual inspection by qualified technician
recommended.
Check:
• Condition of doors, surrounds and fronts.
• Obstructions of combustion and ventilation
air.
• Condition of logs.
• Condition of firebox.
• Gas connections and fittings.
• Obstructions of termination cap.
Clean:
• Glass.
• Logs.
• Burner, burner ports.
Risk of:
•
Fire
• Delayed ignition or explosion
• Exposure to combustion fumes
• Odors
WARNING
• Repair and replacement work should be done by a
qualified service technician.
• Always shut off the gas supply and make sure the appliance
is cool before beginning any service operation.
• Always check for gas leaks after servicing.
• Always check for proper venting.
D. Troubleshooting
With proper installation and maintenance, your new
decorative gas appliance should provide years of trouble-
free service. If you do experience a problem, refer to the
troubleshooting guide below. This guide will assist you or a
qualified service technician in the diagnosis of problems and
the corrective action to be taken.
Symptoms
Possible Causes
Corrective Action
1. A match will
not light the
main burner;
no gas to the
main burner
A.
Main gas shutoff
valve is closed
1.
Make sure the shutoff
valve located on the
incoming gas line is
open.
B.
There is air in the
gas line.
1. Bleed air from the gas
line; wait five minutes
and attempt to relight
the main burner.
C.
No gas supply to
the appliance.
1. Check the plumbing to
ensure the appliance
has been hooked up
to the gas supply line.
D.
A blockage is
preventing gas flow.
1. Inspect the burner
orifice for obstruction.
Call a qualified
service technician.
