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Hearthstone 

Quality Home Heating Products, Inc. 

®                                                                                                                                                                     Heritage Model 8021 

Page 27 of 30 

T

ROUBLESHOOTING 

G

UIDE 

 

PROBLEM 

POSSIBLE CAUSE 

SOLUTIONS 

STOVE SMOKES 

Operating Technique 

Fully open the primary air control one minute before 
opening doors. 

 

Cold Chimney 

Preheat the chimney when first starting a fire. 

 

Blocked Chimney 

Examine the chimney and stovepipe for blockage or 
creosote accumulations. 

 

Oversized Chimney 

Reline the chimney to the appropriate diameter 

 

Undersized Chimney 

Install a draft inducer or replace the chimney. 

 

Chimney Too Short 

Lengthen the chimney. 

 

Air Infiltration Into The 
Chimney 

Seal chimney connections and openings in clean-out 
doors. 

 

More Than One 
Appliance Connected to 
the Flue 

Disconnect all other appliances and seal openings. 

BACK-PUFFING 
OR GAS 
EXPLOSIONS 

Operating Technique 

Fully open the primary air control one minute before 
opening the door and keep it fully open for a few minutes 
after reloading. 

 

Extra Low Burn Rate 

Burn the stove at a higher burn rate. 

 

Chimney Down-draft 

Install a chimney cap. 

 

Excessive Ash Build-up 

Empty ash pan more frequently. 

UNCONTROLLED 
OR SHORT BURN 

Unsealed or Open Door 
Open ash grate 

Close the door tightly or replace the gaskets. 
Slide ash grate to closed position. 

 

Excessive Draft 

Check the installation. Operate at LOW BURN. Install 
stovepipe damper. 

 

Deteriorated Cement 
Seals 

Reseal the stove with furnace cement. 

 

Extra Long Chimney 

Shorten the chimney.  Install stovepipe damper. 

 

Oversized Chimney 

Reline the chimney to the proper diameter. 

 

High Winds or Hilltop 
Location: 

Install a chimney cap. 
 

 

Excessive Draft 

Draft in excess of 0.1 wc should be corrected with a 
stovepipe damper 

INSUFFICIENT 
HEAT 

Poor Quality or Green 
Wood 

Use only air-dried wood, preferably dried at least one year. 

 

Low Burn Rate 

Operate the stove at a higher burn rate. 

 

Air Insulated Chimney 

Replace with a pre-fabricated insulated chimney system or 
a properly sized masonry chimney. 

 

Cold Exterior Chimney 

Reline or insulate the chimney. 

 

Leaky Stovepipe or 
Chimney 

Check the installation. 

 

Too Much Heat Loss 
From House 

Caulk windows, seal openings in home. 

BLISTERING OF 
ENAMEL 
CASTING 

Operating Technique 

Do not over-fire the stove.  Monitor stove temperatures. 
Use seasoned wood only. 

 

Excessive Draft 

Check the DRAFT.   A damper may be required.  Operate 
the stove at a LOW BURN range. 

Summary of Contents for 802

Page 1: ...L AND USE YOUR NEW HERITAGE WOOD STOVE To reduce the risk of fire follow the installation instructions Failure to follow these instructions may result in property damage bodily injury or even death SAVE THESE INSTRUCTIONS FOR FUTURE REFERENCE CONTACT LOCAL AUTHORITIES HAVING JURISDICTION BUILDING DEPARTMENT or FIRE OFFICIALS ABOUT PERMITS REQUIRED RESTRICTIONS AND INSTALLATION INSPECTION IN YOUR A...

Page 2: ...Hearthstone Quality Home Heating Products Inc Heritage Model 8021 Page 2 of 30 Intentionally Blank ...

Page 3: ...UPPLY 9 CLEARANCES TO COMBUSTIBLES 10 VENTING COMPONENTS AND CONFIGURATION 12 COMPONENTS OF A VENTING SYSTEM 12 INSTALLING A VENTING SYSTEM 12 CONNECTING YOUR WOOD STOVE 13 INSTALLING IN A MOBILE HOME 17 OPERATION 18 CONTROLS AND FEATURES 18 CHOOSING FIREWOOD 19 WOOD HEAT VALUE 19 BUILDING A FIRE 20 NORMAL OPERATION 21 REMOVAL AND DISPOSAL OF ASHES 22 MAINTENANCE 23 MONITORING STOVE TEMPERATURES 2...

Page 4: ...re to follow these instructions can result in property damage bodily injury and even death Locate your stove in a safe convenient open area away from traffic flow doors and hallways and near a chimney and chimney connector Review the proper clearance measurements from combustible surfaces You can safely reduce required clearances in most cases by using the optional rear heat shield and also with a...

Page 5: ... pan tray fully inserted and the ash door closed tightly Inspect the stovepipe chimney connector and chimney as recommended Follow these safety precautions Never modify this stove in any way especially the primary air control system Never burn kiln dried wood painted or treated wood solvents trash plywood colored or glossy paper artificial logs cardboard coal garbage or driftwood Especially do not...

Page 6: ...tion area and maintain the low emission high efficiency combustion you desire This new technology will not corrode rust dissolve or lose its strength however it is vulnerable to puncture or cracking due to rough handling PLEASE EXERCISE CARE WHEN LOADING WOOD OR CLEANING YOUR STOVE NOT TO DAMAGE THE THERMO CERAMIC BAFFLE Located directly above the burner tubes in the firebox this white or grey she...

Page 7: ...s Height 28 5 8 73 cm Width 29 3 8 75 cm Depth 21 3 4 55 cm Front Door Size 18 wide x 11 high 46 x 28 cm Side Door Size 9 5 wide x 10 high 24 x 25 4 cm Stovepipe Size 6 152 mm diameter Metal Chimney 6 152 mm inside diameter Masonry Chimney 6 15 2cm inside diameter round flue 8 x 8 20 x 20cm square flue Flue Exit Top or Rear Actual Weight 475 216 kg pounds Crate Dimensions H 38 97cm W 32 81 cm L 32...

Page 8: ...d Check the listing of your pipe for actual clearances The diagrams in this manual represent typical installations but are specific to the Simpson Dura Vent DVL brand Clearances cannot be reduced without the use of close clearance connector pipe and or by protecting the surfaces per NFPA 211 standards Locate the stove centrally in your living area to allow the heat to travel naturally to distant r...

Page 9: ...ately the 2 o clock position Figure 5 Wooden Handle Detail OUTSIDE AIR SUPPLY Kit 90 53210 An outside air source may be connected directly to this stove using an optional outside air kit The advantage of providing outside air directly to the stove is that the air used by the stove for combustion is taken from outside of the residence rather than from within the room where the stove is located With...

Page 10: ...wall stove pipe with heat shield 15 7 9 12 29 4 0 11 21 24 5 63 5 Alcove Clearances inches Unprotected Surfaces Protected Surfaces NFPA 211 Minimum alcove width 61 49 Maximum alcove depth 48 48 Alcove ceiling above stove top 57 24 If you use a rear heat shield to obtain reduced clearances you must use the optional rear heat shield manufactured by Hearthstone available through your local dealer Clo...

Page 11: ...Hearthstone Quality Home Heating Products Inc Heritage Model 8021 Page 11 of 30 Figure 9 Mantle Clearances Side View Figure 8 Mantle Clearances Front View ...

Page 12: ...y necessary that you install all of these components within the clearances to combustibles discussed earlier to install your stove safely To protect against the possibility of a house fire you must properly install and constantly maintain the venting system Upon inspection immediately replace rusted cracked or broken components The chimney connector is the stovepipe from the woodstove to the chimn...

Page 13: ...ze of the chimney s flue is appropriate for the Heritage The Heritage requires a 6 152 mm inside diameter flue for new installations A 6 diameter flue provides adequate draft and performance You can use an 8 203 mm diameter existing flue with a reducer An oversized flue contributes to creosote accumulation In this case bigger is NOT better When purchasing a prefabricated chimney to install with yo...

Page 14: ...actory mortar At least 1 25 mm air space An equivalent flue liner must be a listed chimney liner system meeting type HT requirements or other approved material Interior chimney requirements At least 2 51 mm clearance to combustible structure Fire stops must be installed at the spaces where the chimney passes through floors and or ceiling Insulation must be 2 51 mm from the chimney Exterior chimney...

Page 15: ...ted thimble minimum 24 gauge in thickness having two 1in air channels separated from combustibles by a minimum of 6in of glass fiber insulation Opening shall be covered and thimble supported with a sheet steel support minimum 24 gauge in thickness D Solid insulated listed factory built chimney length with an inside diameter 2in larger than the chimney connector and having 1in or more of insulation...

Page 16: ...Hearthstone Quality Home Heating Products Inc Heritage Model 8021 Page 16 of 30 Figure 11 Typical Venting Configurations ...

Page 17: ...e following Dura Vent Mobile Home Chimney Connector Kits 6DP MH 6 Diameter S N 9096N 7DP MH 7 Diameter S N 9196N 8DP MH 8 Diameter S N 9296N Each kit includes Stainless spark arrester cap storm collar Adjustable vented flashing 0 12 6 12 Two 24 Dura Plus chimney pipes 24 support box with built in starter section and trim UL or ULC approved equipment is acceptable EXTERIOR CHIMNEY SECTIONS MUST BE ...

Page 18: ...ash lip The primary air control allows you to regulate the amount of air entering the firebox Generally the more air allowed into the firebox the faster and hotter the rate of burn conversely less air creates a slower burn To fully open the primary air intake move the handle as far as it will go to the left move the handle as far as it will go to the right to close the primary air control ASH PAN ...

Page 19: ...ney 3 832 26 7 Apple 4 100 26 5 Mulberry 3 712 25 8 Oak White 4 012 25 7 Medium High Beech European 3 757 24 Maple Sugar 3 757 24 Oak Red 3 757 24 Ash White 3 689 23 6 Birch Yellow 3 689 23 6 Medium Juniper Rocky Mtn 3 150 21 8 Elm Red 3 112 21 6 Coffeetree Kentucky 3 112 21 6 Hackberry 3 247 20 8 Tamarack 3 247 20 8 Birch Gray 3 179 20 3 Birch White Paper 3 179 20 3 Walnut Black 3 192 20 2 Cherry...

Page 20: ...pet and new textiles These odors will dissipate over time You can alleviate these odors by opening a few windows or otherwise creating additional ventilation around your stove If any odor persists contact your dealer or an authorized service technician If you adhere to the following break in procedure as well as all other operating procedures in this manual the cast iron and soapstone components o...

Page 21: ... add logs small at first to build the fire up Make sure to keep the logs away from the glass in front in order for the air wash system to work properly Keep the front door and ash door closed while the stove is in use 6 Once the fire is burning well use the primary air control to regulate the desired rate of burn Pushing the handle to the left opens the PRIMARY AIR CONTROL for a high rate of burn ...

Page 22: ...es when the stove is cold Use protective fireplace gloves if the ash pan is warm Exercise extreme caution when handling storing or disposing of ashes The ash pan and ash pan access door are located under the ash lip The ash pan collects ash from a firebox and allows you to conveniently remove the ash from your wood stove Clear the firebox of ashes often and do not allow them to build up more than ...

Page 23: ...p Cooler surfaces tend to build creosote deposits quicker so it is important to check the chimney at the top where it is coolest as well as from the bottom near the stove Accumulated creosote should be removed with a cleaning brush specifically designed for the type of chimney in use A certified chimney sweep should be used to perform this service Contact your dealer for the name of a certified ch...

Page 24: ...s in the clip 7 Screw the glass retainer clips 8 back on the door 8 Install the door Glass Cleaning When necessary clean the glass with low alkaline content commercial stove glass cleaners which are available from your local dealer Never attempt to clean the glass while the fire is burning or the glass is hot Most deposits can be cleaned by following the instructions provided with the cleaner To c...

Page 25: ...n stone contact your dealer for service CAST IRON Exterior cast iron parts are either painted with black high temperature stove paint or porcelainized with an enamel finish in various colors Use black high temperature stove paint satin black by Stovebright to touch up and maintain the original appearance of painted cast iron Use a damp sponge to wipe clean Dry the cast iron thoroughly to prevent r...

Page 26: ...ote a stronger draft Other draft guidelines are as follows AN AIRTIGHT HOUSE If your home is super insulated or especially well sealed the infiltration air supply to the interior of the house may be inadequate This phenomenon of air starvation within the building can be exacerbated if exhaust fans such as clothes dryers bathroom fans or cookstove exhaust fans are in operation within the home Outfi...

Page 27: ...pty ash pan more frequently UNCONTROLLED OR SHORT BURN Unsealed or Open Door Open ash grate Close the door tightly or replace the gaskets Slide ash grate to closed position Excessive Draft Check the installation Operate at LOW BURN Install stovepipe damper Deteriorated Cement Seals Reseal the stove with furnace cement Extra Long Chimney Shorten the chimney Install stovepipe damper Oversized Chimne...

Page 28: ... HER 5021 037 HANDLE ASH GRATE CONTROL 2010 910 FOOT HER HEP MISC 2010 245 PRIMARY MANIFOLD HER 6400 40444 OWNER S MANUAL 2010 242 SECONDARY MANIFOLD TOP HER 90 58210 COMPLETE GASKET KIT 2010 240 SECONDARY MANIFOLD BOTTOM HER 90 58215 FRONT DOOR GLASS KIT 2010 275 SIDE TRIM HER 90 71100 WOODEN HANDLE ASSEMBLY 2010 220 DOOR ASH PAN HER 90 73212 FRONT DOOR LATCH ASSEMBLY 2010 215 ASH PAN FRAME HER 1...

Page 29: ...Hearthstone Quality Home Heating Products Inc Heritage Model 8021 Page 29 of 30 Safety Rating Label ...

Page 30: ...r warranty registration on our website at www hearthstonestoves com customer resources warranty registration Hearthstone Quality Home Heating Products Inc Warranty Department 317 Stafford Avenue Morrisville VT 05661 NOTE COMPLETING THE WARRANTY REGISTRATION FORM IS NOT REQUIRED AS A CONDITION OF WARRANTY COVERAGE OR HEARTHSTONE S PERFORMANCE ...

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