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24 

07044-2 

TROUBLESHOOTING

 

GUIDE 

 

Symptom 

Possible Cause 

Corrective Action 

1. Pilot will not 
light. 

A. Insufficient gas pressure, 
air in the pilot line, or dirty or 
kinked gas line. 

A. Using the piezo sparker, try to light the pilot. If it will 
not light, check the inlet gas pressure. 

  

B. Pilot orifice plugged. 

B. Clean or replace the pilot assembly. 

  

C. Defective or misaligned 
electrode at pilot. 

C. If a match lights a pilot, check the electrode gap and 
location. Should be a 1/8" gap in the flame area. 

  

D. Defective igniter. 

D. Check for a good connection between igniter and 
electrode. Check wire insulation. If properly connected 
and no spark, replace igniter. 

  

E. After sitting for "off" 
season (summer), pilot 
assembly may be dirty. 

E. Clean or replace the pilot assembly. 

2. Pilot will not stay 
lit after carefully 
following lighting 
instructions. 

A. Low or too high gas 
pressure 

A. Check for proper inlet pressure for the gas being 
used. 

  

B. Faulty connections. 

B. Measure voltage between valve body and solder 
connection on the rear of the valve (where the blue wire 
connects). It should be no less than 7 mV. 

  

C. Defective thermocouple.  C1. Ensure that the thermocouple connection at the gas 

valve is tight. 

  

  

C2. Check thermocouple output using milli-volt meter. 
Disconnect from valve and read voltage across wire 
ends. If the reading is less than 15 mV, replace the pilot 
assembly. 

  

  

C3. If burning NG, check pilot flame to see that it is 
impinging on the top of the thermocouple. Clean or 
replace pilot for maximum flame impingement. 

  

D. Pilot dirty or plugged. 

D. Clean or replace the pilot assembly. 

 

Summary of Contents for Santa Fe 8761

Page 1: ...e agency or gas supplier must perform installation and service In the Commonwealth of Massachusetts all installation of gas lines and gas fitting shall only be done by a licensed gas fitter or license...

Page 2: ...y claims if necessary Keep your original receipt in a safe place as proof of purchase Serial Number Fuel type check one Natural Gas Liquid Propane Sold by Phone Date of Purchase Installed by Phone Dat...

Page 3: ...ore use and at least annually ALWAYS VENT TO THE OUTSIDE Never vent the gas heater to other rooms or buildings Do not connect this gas appliance to a chimney flue serving a separate solid fuel burning...

Page 4: ...fic and away from furniture draperies clothing and other flammable materials Alert children and adults to the hazards of high surface temperatures and that they must stay away to avoid burns to skin o...

Page 5: ...Shut the gas control valve access door 10 Plug in the blower accessory if so equipped 11 Set thermostat to ON and set the desired temperature setting Normally if the T STAT position was selected the...

Page 6: ...the information sticker must be filled out by the installer and adhered to the appliance at the same time of conversion Cet appareil est equip pour des altitudes compries entre 0 et 2000 pieds 0 610...

Page 7: ...hutoff valve Sediment trap page 16 Tee joint Pipe wrench Phillips head screwdriver Other parts as required by local code Safety Glasses Gloves AIR SUPPLY The Santa Fe Direct vent does not require addi...

Page 8: ...ensions CLEARANCE TO COMBUSTIBLES 4 MIN 2 MIN 1 MIN Figure 3 Rear and side wall clearances The corner clearance for the Santa Fe is 2 to be measured from the edge of the top castings to the adjacent w...

Page 9: ...Input rating Btu hr 0 2000 ft 35 000 35 000 Input rating Btu hr 2000 4500 ft 35 000 33 300 Orifice size DMS 0 2000 ft 32 51 Orifice size DMS 2000 4500 ft 32 52 Man press LO setting in w c kPa 1 2 0 3...

Page 10: ...on this page and Simpson Dura Vent Direct Vent GS AmeriVent Direct EXCELDirect or Secure Vent systems Use the following instructions along with the pipe manufacturer s instructions to complete the ins...

Page 11: ...Hearthstone Quality Home Heating Products Inc SANTA FE Model 8761 10 Approved Possible Vent TERMINATION locations...

Page 12: ...ked Install the 90 elbow in similar fashion NOTE BE SURE THERE IS NO WIRING OR PLUMBING IN THE CHOSEN WALL LOCATION Move the stove and pipe assembly back until the 90 elbow is flush to the wall The 2...

Page 13: ...w and spin the locator found on the rear left side of the stove Refer to figure 7 Figure 7 II FIREPLACE VENTING INSTALLATIONS 40 maximum system height without offsets 14 maximum offset refer to Figure...

Page 14: ...Hearthstone Quality Home Heating Products Inc SANTA FE Model 8761 13 III VERTICAL TERMINATION VENTING CONFIGURATIONS 40 maximum system height without offsets Figure 8...

Page 15: ...he termination must fall within the area outlined by the shaded area shown in Figure 7 Use a vinyl siding Stand off when installing against vinyl siding Horizontal sections require a 1 4 rise every 12...

Page 16: ...This appliance is only for use with the type of gas indicated on the rating plate This appliance is not convertible for use with other gases unless a certified kit is used available through your loca...

Page 17: ...nifold gas pressure must be tested The gas control valve has built in pressure taps for test gauge connections The supply line pressure must be tested to ensure it meets the minimum pressure for the t...

Page 18: ...ast a long time however they will break easily if subjected to rough or improper handling Exact positioning of the log set is required in order to obtain a pleasing flame pattern and efficient combust...

Page 19: ...careful not to chip the enamel when fastening the door REMOVAL OF LOG SET Caution Log set and charcoal embers will retain heat and can be very hot if previously lit Allow at least 1 hour after pilot...

Page 20: ...ol knob Never use tools WARNING The control has an interlock device If the stove has been lit it will not relight immediately After shutting off all gas flow the pilot burner cannot be relit until the...

Page 21: ...accumulation of dust lint and other debris free of obstruction safe and in good working condition To clean the firebox set the switch to the OFF position and turn off the gas at the gas control valve...

Page 22: ...WIRING INSTRUCTIONS Caution Label all wires prior to disconnection when servicing controls Wiring errors can cause improper and dangerous operation Verify proper operation after servicing Attention A...

Page 23: ...CLIP 2310 850 HEAT EXCHANGER BASE 7200 351 ORIFICE BURNER HOOD LP 51 SPUD 2310 860 HEAT EXCHANGER 7211 390 3 WAY PILOT HOOD W CLIP 2310 240 EXHAUST BAFFLE 7211 009 PILOT GAS TUBE 3030 028 GLASS 17 15...

Page 24: ...23 07044 2 RATING LABEL...

Page 25: ...mmer pilot assembly may be dirty E Clean or replace the pilot assembly 2 Pilot will not stay lit after carefully following lighting instructions A Low or too high gas pressure A Check for proper inlet...

Page 26: ...ut the burner does not come on replace the gas valve C Plugged burner orifice C Remove and check burner orifice clean or replace Note do not use any metal cleaning device as this may damage the orific...

Page 27: ...uctions C If gas pressures are correct and the flames stay the same adjust the air shutter for a proper burn 9 Burner flashback Air gas mixture ignites inside the burner near the orifice usually creat...

Page 28: ...anship Firebox and firebox baffle against breakage cracking or burn through Convective heat exchanger against breakage cracking or burn through Burners air shutters and orifices against breakage crack...

Page 29: ...o comply with Hearthstone s or a Dealer s request to ship the part or the Stove to Hearthstone or a Dealer as the case may be THE WARRANTIES CONTAINED IN THIS DOCUMENT ARE EXCLUSIVE AND ARE GIVEN BY H...

Page 30: ...r after the Purchase Date Hearthstone will pay for warranty labor performed by a Dealer at Hearthstone s published labor rates in effect at the time the labor is performed Thereafter the Original Purc...

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