HearthStone Quality Home Heating Products Inc
STOWE Gas-Fired Direct Vent heater
42
QUALIFYING FOR WARRANTY COVERAGE
To obtain performance of any obligation under this document, the Original Purchaser must,
within
the applicable warranty time period
, contact HearthStone, at the address listed in the Warranty
Registration section below or at
(802) 888-5235
, or a Dealer for instructions regarding the return
of defective parts for repair, the return of the Woodstove for repair, or a Dealer service call. The
Original Purchaser should refer to the Dealer network search engine contained on HearthStone’s
Web site (www.hearthstonestoves.com), or call HearthStone at (802) 888-5235, to find a Dealer
nearest the Original Purchaser’s location.
REMEDY
The remedy for any breach of the foregoing warranties will consist of repair or replacement, at
HearthStone’s option, of any covered defect in the Stove. When the Original Purchaser contacts
HearthStone or a Dealer, HearthStone or the Dealer, as the case may be, will instruct the Original
Purchaser to
either
return the defective part, or the entire Stove (if needed), with shipping prepaid,
to HearthStone or a Dealer
or
allow a Dealer to make a service call at the place where the Stove is
located. In the event the Original Purchaser refuses to allow a Dealer to make a service call,
HearthStone or a Dealer, as the case may be, will request that the Original Owner return the
defective part, or the entire Stove (if needed), with shipping prepaid, to HearthStone or a Dealer.
Notwithstanding any other provision of this document, the Original Purchaser shall pay for
any travel fees and service charges related to a Dealer’s service call
.
Parts:
HearthStone will replace defective parts covered by the foregoing warranties at no charge.
Labor:
Within the first (1
st
) year after the Purchase Date, HearthStone will pay for warranty labor
performed by a Dealer at HearthStone’s published labor rates in effect at the time the labor is
performed. Thereafter, the Original Purchaser is responsible for the cost of labor.
Shipping cost for parts:
Within the first ninety (90) days after the Purchase Date, HearthStone
will pay for the shipping of Stove parts covered by any of the foregoing warranties to and from
HearthStone or a Dealer, as the case may be. Thereafter, the Original Purchaser is responsible for
all shipping costs related to shipping Stove parts to and from HearthStone or a Dealer, as the case
may be.
Shipping cost for the Stove:
Within the first (1
st
) year after the Purchase Date, if the Original
Purchaser is instructed to return the Stove to HearthStone or a Dealer for repair, HearthStone will
pay fifty percent (50%) and the Original Purchaser will pay fifty percent (50%) of the shipping
costs related to shipping the Stove to and from HearthStone or a Dealer, as the case may be.
Thereafter, the Original Purchaser is responsible for one hundred percent (100%) of all of the
shipping costs related to shipping the Stove to and from HearthStone or a Dealer, as the case may
be. Notwithstanding any other provision of this document, in no event will HearthStone pay for
any Dealer fees or other fees for pick up or delivery of the Stove returned for repair; the Original
Purchaser shall be responsible for any such fees.
WARRANTY REGISTRATION
The Original Purchaser may send a completed and signed Warranty Registration Form, which is
enclosed in the Stove warranty packet, to the following address:
HearthStone Quality Home Heating Products, Inc.
Warranty Department
317 Stafford Avenue
Morrisville, VT 05661
NOTE: SENDING IN THE SIGNED WARRANTY REGISTRATION FORM IS
NOT
A
CONDITION OF WARRANTY COVERAGE OR HEARTHSTONE’S PERFORMANCE.
