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7076-260B · April 8, 2015
Smoke escaping
• Damp wood
• Chimney not drawing properly
• Chimney is not properly dimensioned for the stove
• Check if the smoke gas pipe/chimney are blocked
• Is the chimney the right height for its surroundings?
• At rear outlet, check that the fl ue pipe does not obstruct
the chimney draught
• Vacuum in room
• The door is opened before the embers have
burned down suffi ciently
Wood burning too quickly
• The air valves are set incorrectly
• The baffl e plates are incorrectly mounted or missing
• Inferior fi rewood (waste wood, pallets etc.)
• Chimney too large
Soot build-up on glass
• Incorrect secondary airfl ow setting
• Excessive primary air
• Damp wood
• Wood pieces too large on lighting
• Inferior fi rewood (waste wood, pallets etc.)
• Chimney not drawing suffi ciently
• Vacuum in room
Excessive soot build-up in chimney
• Poor burning (more air required)
• Damp wood
The surface of the stove is turning grey
• Overheating (see instructions for heating)
Poor heating performance of stove
•
Damp wood
• Not enough wood
• Inferior wood quality with low fuel value
• Baffl e plates are not fi tted correctly Odor coming from
stove
• The lacquer on the stove hardens when you use the
stove for the fi rst time; this can cause an odor. Open a
window or a door for ventilation, and make sure the
stove is heated up suffi ciently to avoid odors later.
• When heating up and cooling down, the stove may
make some clicking noises. These are due to the huge
temperature differences to which the material is
exposed and do not indicate any product defects.
Start Fire Problems
Possible Cause
Solution
Can’t get fi re started
Excessive smoke or spillage
Burns too slowly
Smolders, sizzles
Not enough kindling/paper or no
kindling/paper
Use dry kindling, more paper. Arrange kindling &
wood for air movement.
Not enough air for fi re to ignite
Check for restricted cap/shroud
Open outside air kit (if installed).
Check for fl ue blockage.
Check for adequate vent height (refer to chimney
assembly section).
Wood condition is too wet, too
large
Use dry, seasoned wood (refer to wood fuel sec-
tion).
Bed of coals not established
before adding wood
Start with paper & kindling to establish bed of
coals (refer to starting fi re section).
Flue blockage such as birds’
nests or leaves in termination cap
Have chimney inspected for creosote and cleaned
by a certifi ed chimney sweep.
Down draft or negative pressure
Competition with exhaust devices
Do not use exhaust fans during start-up.
Open window below the appliance towards the
wind.
Fire burns too fast
Extremely dry or soft wood
Mix in hardwood.
Mix in less seasoned wood after fi re is established
(refer to wood fuel section).
Overdrafting
Check for correct vent height; too much vertical
height creates overdrafting.
Check location of vent termination (refer to chim-
ney requirements section).
Ash pan may not be closed com-
pletely
Close ash pan.
TROUBLESHOOTING
