Heat Wave WW13014, User Manual

Call 1-877-744-3649 for assistance or email us at service@phoenixinno.com

6

MC

WAVE

HEAT

The appliance turns off and will not 
turn back on.

Remote Control does not work.

No warm air is coming from the 
heater.

The appliance does not turn on when 
the button is pushed to “ON”

Remote Control will not turn on the 
appliance when the power button is 
pushed “ON”.

Digital Temperature Screen is off

    1. The overheat protection device in the appliance    
        has been triggered.
    2. House circuit breaker has been tripped.

    1. Low Batteries.
    2. The overheat protection device in the appliance 
        has been triggered.

    1. The overheat protection device in the appliance     
       has been triggered.
    2. Thermostat is set lower than room temperature.

    1. The overheat protection device in the appliance 
       has been triggered.

    1. The heater may be unplugged.
    2. House circuit breaker has been tripped.

    1. There has been no temperature adjustments for   
        over 5 minutes.

    1. Turn all controls off, unplug the appliance, allow to cool for 
        15 minutes, plug back in and restart.
    2. Reset house circuit breaker.

    1. Replace the battery in the Remote Control. See 
        Maintenance Section.
    2. Turn all controls off, unplug the appliance, allow to cool for 
        15 minutes, plug back in and restart.
    
1. Turn all controls off, unplug the appliance, allow to cool for 
        15 minutes, plug back in and restart.
    2. Push temperature buttons on control panel or remote  
        control to increase temperature.

    1. Turn all controls off, unplug the alliance, allow to cool for  
       15 minutes, plug back in and restart.

    1. The appliance needs to be plugged in.
    2. Reset house circuit breaker.

    1. Push Temperature Buttons on the Control Panel or Remote     
       Control to light up.

SOLUTION

POSSIBLE CAUSE

PROBLEM

TROUBLESHOOTING:

WARNING:  Turn off the appliance, unplug and let cool for at least 15 minutes before attempting to service.  Only a qualified professional should 
attempt to service or repair the appliance.

IF YOU EXPERIENCE DIFFICULTIES, PLEASE DO NOT RETURN THIS PRODUCT TO STORE For assistance with this appliance, please call our customer service department toll free 
at 1-877-744-3649 

or e-mail us at  service@phoenixinno.com.

FREQUENTLY ASKED QUESTIONS (FAQS)