Heatworks MODEL 3, User Manual & Installation Manual

Page 1: ...ER User Manual Installation Guide Version 05212021 ALWAYS read and follow this guide before installing or using the MODEL 3 Save for future reference Scan to ensure you have the most recent version of this User Manual Installation Guide ...

Page 2: ...allation pg 09 Mounting Information Instructions pg 10 Plumbing Information Instructions pg 14 Electrical Information Instructions pg 16 MAINTENANCE pg 21 MODEL 3 MENU SETTINGS pg 22 Adjusting the SetpointTemperature pg 22 Main Settings Menu Flowchart pg 23 Settings Menu pg 24 Changing From Fahrenheit to Centigrade pg 24 Adjusting the Amperage pg 24 Accessing the Voltage Menu pg 24 Accessing the W...

Page 3: ...ss go to www myheatworks com pages registration If you need assistance please call our customer support team at 888 506 2821 IMPORTANT SAFETY INFORMATION When using electrical appliances basic safety precautions to reduce the risk of fire electric shock or injury to persons should be followed including 1 READ ALL INSTRUCTIONS BEFORE USINGTHIS WATER HEATER 2 This water heater must be grounded Conne...

Page 4: ...he appliance is set too high Households with small children disabled or elderly persons may require that the thermostat be set at 113 F 45 C or lower to prevent possible injury from hot water Never leave small children disabled or elderly persons unattended in a bathtub or shower The thermostat was set at 120 F 49 C at the factory As shown in the table on the next page hot water can cause first de...

Page 5: ...bol precedes any safety message about risk of personal injury It may also be accompanied by one of the following signal words DANGER Indicates a hazardous situation that if not avoided will result in death or serious injury WARNING Indicates a hazardous situation that if not avoided could result in death or serious injury CAUTION Indicates a hazardous situation that if not avoided could result in ...

Page 6: ...must remain OFF until installation is complete Hot Water Hazard Water temperature over 125 F 52 C can cause severe burns instantly or death from scalds Electric Shock Hazard Earth ground Read manual LABELS SYMBOL INDEX Front bottom ...

Page 7: ...www myheatworks com 7 LABELS Electrical side panel Right side electrical panel removed ...

Page 8: ...peration Size Weight Connections Digital Controls Voltage Frequency Power Working Pressure Required Water Conductivity Current 11 x16 5 x10 Includes PRV 35 lbs 3 4 NPT male connections LED panel Full Wi Fi connectivity Mobile app 6 year full unit exchange 4 year extended warranty available 208 V 220 V 240 V 50 60 Hz 6 2 24 kW 30 75 psi 2 06 5 17 bar 206 517 kPa 80 2000 μS 30 100 A OPERATING RANGES...

Page 9: ...t the following precautions must be observed ALWAYS read this manual thoroughly and completely prior to installation use Failure to follow instructions could cause property damage serious personal injury or death A licensed plumber and a licensed electrician are required to install the unit and the installation must comply with all national state and local plumbing and electric codes Proper instal...

Page 10: ...m to reduce the risk of burns for children Make sure the water heater and hot water outlet pipe are out of reach of children so children are not able to tamper with the temperature controls or injure themselves by touching the hot water outlet pipe The outlet water pipe can get very hot This product does NOT require venting DO NOT install in direct sunlight AVOID installing your tankless water hea...

Page 11: ...ired for your area Alternatively you could install an active water leak detector and shutoff valve designed to turn off your water supply if a leak is detected MOUNTING Your tankless water heater should be secured to the mounting surface using the mounting bracket with two 2 pre installed mounting bracket screws ONLY mount heater in a vertical position with the water fittings located on the bottom...

Page 12: ...Breaker must remain OFF until installation is complete 11 0 13 2 12 MIN CLEARANCE HOT OUTLET 3 4 NPT 10 0 L2 L1 COLD INLET 3 4 NPT GROUND FRONT VIEW SIDE VIEW 14 6 16 5 ELECTRICAL STRAIN RELIEF NOT INCLUDED DIAMETERS 1 35 1 7 ...

Page 13: ...there are no wood studs behind the surface Make sure the mounting surface is solid and secure and ensure that the mounting bracket is level prior to securing STEP 3 The MODEL 3 unit has one 1 large slot on its back panel that will fit on the two 2 tabs located towards the top of the mounting bracket Lift the MODEL 3 unit flush with the mounting bracket slightly above tabs Slowly lower down until i...

Page 14: ...The regulator is factory preset to 50 psi 345 bar 345 kPa To adjust pressure setting loosen the lock nut and turn the adjusting bolt clockwise to increase pressure counter clockwise to decrease pressure Any time a reducing valve is adjusted use a pressure gauge to verify correct the correct pressure setting Do not bottom out the adjusting screw on spring cage WATER CONNECTIONS DO NOT install a che...

Page 15: ... PEX or PVC piping please contact material manufacturer for recommendations requirements and ensure it is compliant with your local plumbing codes Heatworks recommends all the water pipes or hoses within 3 1m of the COLD INLET and HOT OUTLET connections be rated for high temperature applications with a 150 F 66 C minimum Manual shut off valves ball valve should be installed on the COLD INLET and H...

Page 16: ...and inspect the filter screen for any debris that may have been flushed through the system ELECTRICAL INFORMATION Electric Shock Hazard To prevent SERIOUS INJURY or DEATH ALWAYS disconnect power supply before installing or servicing Heatworks requires this product be installed and wired by a licensed and qualified electrician BEFORE installing this product make sure the home has sufficient electri...

Page 17: ...e entrance amp draw would exist DISCONNECTS AND SUBPANELS Electrical disconnect devices do not contain circuit breakers and are not required by the NEC for residential appliances such as the MODEL 3 or any appliance rated less than 300 volts Electrical subpanels or parallel panels containing circuit breakers may be used with appliances such as the MODEL 3 in residential applications A load analysi...

Page 18: ...nstallation is complete Select settings based upon your home s average demand For example two simultaneous showers typically 3 GPM Temperature rise is determined by the desired set point temperature minus groundwater temperature For example 120 F 66 F 54 F ...

Page 19: ...stem A green terminal or a wire connector marked G GR GROUND or GROUNDING is provided To reduce the risk of electric shock connect this terminal or connector to the grounding terminal of the electric service or supply panel with a continuous copper wire in accordance with the electrical installation code STEP 3 Using a suitable wire gauge that meets all applicable electrical codes for the size of ...

Page 20: ...e air has been purged from the water lines before energizing the breaker to supply power to the unit Refer to STEP 3 in the plumbing installation section STEP 3 Remove the service access panel cover located on the right bottom side of the unit by removing the two 2 screws and carefully setting aside STEP 4 Verify all wiring wire gauge and circuit protection breakers comply with national and local ...

Page 21: ...Electric Shock Hazard To prevent SERIOUS INJURY or DEATH ALWAYS disconnect power supply before installing or servicing When any maintenance is performed on the water heater or the home s plumbing system that may introduce air into the plumbing pipes it is important to turn the power off to the water heater and purge the air out of the lines before allowing the unit to power up FAILURETO DO SO COUL...

Page 22: ...rt as a reference guide ADJUSTING THE SETPOINT TEMPERATURE Your MODEL 3 unit was set to an initial temperature of 120 F 49 C at the factory to reduce the risk of scald injury It can deliver any water temperature between 33 F 56 C and 130 F 54 C in single digit increments The maximum temperature is limited to 130 F 54 C To adjust the temperature tap the Home Button to the show the current set point...

Page 23: ... C or F Adjust Setpoint Temperature Tap Set Maximum Current amps Onboard to WiFi Hold Hold Hold Actual Current Draw Reading amps Actual Water Flow Reading GPM Error if exists Hold Hold Tap Power On Tap Tap Tap Tap Enable or Disable WiFi Hold Select Voltage Reset User Settings Hold Hold Hold Hold ...

Page 24: ...ase or decrease your desired voltage setting use the up and down arrows to the right of the menu screen Once your correct voltage has been selected long press the home button until the menu screen is blank and a green dot is displayed on the home button ACCESSING THE WI FI SETTINGS MENUS When navigating to the onboarding menu make sure you have followed the steps beginning on page 25 in the User M...

Page 25: ... Also you will be able to take advantage of additional features such as being able to remotely control temperature settings Through our subscription version you can also track energy and water consumption It should be noted that the Heatworks App is only supported on the Apple and Google Play stores Amazon or Microsoft app stores do not have a version of the Heatworks app available currently Some ...

Page 26: ...il for a message from info heatworks tech The subject will be Your Heatworks verification code If it isn t in your inbox please check your junk mailbox This email will provide your special code that you will need to enter into the Heatworks app to verify your account STEP 4 Go back into the Heatworks app and enter the special code you received via email You will then see this screen Congratulation...

Page 27: ... illuminated green button located on the front home button of the unit If it isn t on simply press the button once STEP 6 Once the unit is on with the green light and setpoint temperature displayed hold down the home button to access the Settings Menu A C and F will display with a white light Tap the home button 3 times until Onbd is displayed on the screen the home button will turn blue O O O Hom...

Page 28: ...rk by choosing or entering your network name and network password STEP 9 The MODEL 3 will now pair with your Wi Fi network Once successfully completed the app will return to your dashboard where you can control and monitor your hot water system THIS COMPLETES THE INSTALLATION AND SET UP OF YOUR MODEL 3 WATER HEATER ...

Page 29: ...hip within one 1 business day after payment The original product should be returned to Heatworks within seven 7 business days of receiving the replacement water heater Once the unit has been received by Heatworks your credit card will be refunded for the invoiced amount Refunds will not be processed after 14 days If you request expedited shipping you will receive an invoice for the shipping cost T...

Page 30: ...any costs incurred by Owner including without limitations the cost of any labor or material costs for removal repair and or reinstallation 2 Manufacturer is not liable for any water damage or other damages to person or property arising directly or indirectly from any defect in the MODEL 3 Water Heater component part s or from its use 3 Manufacturer is not liable under this limited warranty or othe...

Page 31: ...sed with a radiant heating application 6 The unit is used with any unapproved chemicals 7 Components accessories not compatible with or not intended for the unit are used 8 This unit is used in an unapproved scenario such as but not limited to a fish tank water heater to heat pools or spas with a non compatible AC DC converter if undersized for the intended application etc 9 The COLD INLET or HOT ...

Page 32: ... Privacy Policy on the Heatworks website www myheatworks com pages privacy policy OUR PLEDGE 1 We will be transparent about the different types of information we collect and how we use them 2 We will ask your permission before sharing your personal information with third parties for purposes other than at your request or to provide Heatworks Products and to do so only when we think they will provi...

Page 33: ... records and feeds that information to the Heatworks algorithms to learn your desired hot water preferences Water Heating Usage Information Every time your system turns on and off Heatworks records the time and duration during which your system was on in order to offer you features such as usage history Technical Information From the Device and Mobile App In order to improve your experience over t...

Page 34: ...s For example if you invite someone as an additional authorized user he or she will be able to see your name and photo You should only use photos you are willing to make public Mobile Location Data You may choose to enable features like device pairing If you do this you ll be asked to share location data from your mobile device or from additional authorized users This data may be processed or comb...

Page 35: ... the following legal grounds When we re providing a product or service We process your data to provide and support a product or service you ve asked for under a contract including but not limited to delivering ourTerms of Service When we re pursuing legitimate interests We process your information for our legitimate interests and those of third parties while applying appropriate safeguards that pr...

Page 36: ...ervices integrated with the Heatworks Products their own terms and privacy policies will govern your use of those products and services For External Processing We have vendors service providers and technicians who help with some of our processing and storage including helping to answer your questions They may also assist with monitoring our servers for technical problems These technicians as well ...

Page 37: ...set in the Settings menu You can access amend or delete your personal information from Heatworks servers through the controls in your account Heatworks customers can also request their Heatworks data by visiting www myheatworks com INDIVIDUAL RIGHTS INTHE EUROPEAN ECONOMIC AREA If you are located in the European Economic Area you may seek confirmation regarding whether Heatworks is processing pers...

Page 38: ...ed States and other countries for the purposes of law enforcement and national security MINORS Only individuals aged 18 and older are permitted to act as Owners of Heatworks Accounts Authorized Users must be over the age of 13 or equivalent minimum age in the jurisdiction where they reside and may use the Products and Services under the supervision of a parent or legal guardian and only if they ag...