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our partners, for example, if they are interested in providing demand-response services or other
incentive programs. We take steps to keep this non-personal information from being associated
with you and we require our partners to do the same.
If you select an outside party for the purchase, installation or service of your Heatworks device
and share your personal information, we cannot control the collection, storage or sharing of
information collected by that party. For example, if you buy a MODEL 3 Water Heater from a
retailer, the retailer may collect personal information as part of the transaction. Or the party that
installed the device may retain information that you provided to them to assist them in servicing
the device if needed. Always check the privacy policies for any company that collects your personal
information.
WHAT CHOICES DO I HAVE AND HOW CAN I DELETE MY PERSONAL INFORMATION?
Heatworks generally stores your personal information on Heatworks’ servers until you delete or
edit it, or for as long as you remain a Heatworks customer in order to provide you with Heatworks
Products. In addition, Heatworks may store your personal information to resolve disputes,
establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our
agreements and comply with applicable laws.
As described above, some information is processed and stored directly on the Heatworks device.
Personal information from Heatworks devices is encrypted while it is being transmitted to
Heatworks.
You can delete the information on the Heatworks device by resetting it to the defaults (using Reset
in the Settings menu).
You can access, amend or delete your personal information from Heatworks’ servers through the
controls in your account. Heatworks customers can also request their Heatworks data by visiting
INDIVIDUAL RIGHTS IN THE EUROPEAN ECONOMIC AREA
If you are located in the European Economic Area, you may seek confirmation regarding whether
Heatworks is processing personal information about you, request access to your personal
information and ask that we correct, amend or delete your personal information. In addition, you
may object to Heatworks’ processing of your personal information at any time. However doing so
may impact your use of the Products and Services.
If applicable law provides you the right to request access to, (receive) port, object to or restrict
processing, seek rectification or request erasure of personal information held about you by
Heatworks, you may do so, as applicable, through controls in the Heatworks application or by
contacting Heatworks. To protect your privacy, Heatworks will endeavor to take commercially
reasonable steps to verify your identity before granting access to or making any changes to your
personal information.
HOW DOES HEATWORKS PROTECT MY PERSONAL INFORMATION WHEN IT IS TRANSFERRED
INTERNATIONALLY?
When we transfer personal data from the European Economic Area and Switzerland to other
countries, including to the United States, we use a variety of legal mechanisms to help ensure
your data is appropriately protected. Heatworks Technologies Inc. complies with the EU-US Privacy
Shield Framework and the Swiss-US Privacy Shield Framework (the “Privacy Shield”) regarding
the collection, use, sharing, and retention of personal information from the European Economic
Area and Switzerland to the United States, as described in our Privacy Shield certification.
