Quality Assurance
Nexscan F 4100/F 4200 – Operation
8–1
ABC
10 Quality Assurance
Quality Assurance
Please contact one of our branches in your area or
the Heidelberg representative responsible for you,
should problems occur with hardware or soft-
ware.
“Central Call Desk“
For customers in Germany, please contact our
”Central Call Desk”,
telephone (0 18 03) 23 23 33
if problems should arise.
If operational malfunctions occur, any technicians
which may be necessary are coordinated through
the service control room.
For customers outside of Germany, please contact
your Heidelberg representative.
The ”Central Call Desk” is open
Monday through
Friday, 7 a.m. to 18 p.m.
Your queries will be
dealt with here immediately.
Answering any user queries after the guarantee
period is a service which can be applied for
exclusively on purchasing a "Heidelberg Infoline-
Box". This also applies for telephonic advice with
regard to operating malfunctions or for user-
specific problem analyses.
Problem Report for Customers and Service Technicians
Use the problem report provided if you establish
any basic faults in the product or have any sugges-
tions for the improvement of hardware or soft-
ware.
