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Q3: Do I need to always connect my mobile device to any Wi
-
Fi if I’d like to watch
the videos?
•
No, you don’t. You can use WLAN or Cellular Data to watch them only if your
doorbell is well connected to your router’s Wi-Fi.
Q4: Why does the doorbell push notifications when there are no moving objects?
•
If there is a visitor pressing the Doorbell Button, you will receive the notification
in App as well even when motion detection is disabled.
•
If motion detection is enabled, you can go to Settings>Detection Alarm to set the
sensitivity to low and set schedules for motion detection to reduce the false
alarms.
Q5: What will happen when the micro
-SD card runs out of space?
•
The oldest footage will be overwritten by the latest one. Please back up the
important videos timely or delete the unnecessary videos to release more space.
Alternatively, you can subscribe to the cloud plan.
Q6: Does the doorbell work with Google Home or Alexa?
•
Sorry, this model does not support Google Home or Alexa currently.
Q7: Why does the doorbell disconnect from the Wi-Fi sometimes?
•
Please check the network connection of your mobile device and the router.
•
If the doorbell can’t receive a strong signal, please try to move your router closer
to the doorbell, or invest in a Wi-Fi extender.
•
Make sure the power of your doorbell is enough and your router did not
disconnect power.
Q8: Can I disable motion detection?
•
Yes, you can. If you switched it on, you can go to the interface of Live Video, then
tap on Motion Detection to disable it, or go to Settings>Detection Alarm>
Motion Detection to switch it off.
