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support@heimvision.com
Q2:
WhatcanIdoif
PixPlus
shows"Uh-oh!Device
disconnected"?
*Makesurethecameraispoweredonandthenetworkof
therouterworkswell.
•Solution1:Tap
TroubleShooting
onthesamepage
tofix.
•Solution2:Restartthecamera.Ifthecamerastill
disconnectsftertherestart,pleaseremovethe
camerafromtheApp,thenconnectitagain.
•"Wi-Ficonnectionsuccess".Ifyoucannothearthis,it
meansthatthecameracannotgettheIPaddressfrom
therouter.Pleasemakesuretherouterworkswelland
trytoreducethenumberofuserswhocanaccessthe
currentWi-Fi;or,restarttherouterandtryagain;
•"Cameraisonline".Thisvoicepromptmeansthe
camerahasbeenconnectedsuccessfully.Ifyou
cannothearthisaftertryingmanytimes,please
contactus.
Pleasecheckwhetherthelensofthecamerais
blocked,whethertheaccountandpasswordare
correct;