33
support@heimvision.com
Tips:
*Rebootthecameraafterinstallinganduninstallingthe
microSDcard.
*DonotinstalloruninstallthemicroSDcardwhen
poweringonthecamera,whichmaydamagethevideos
orthemicroSDcard.
Q7:Whyisthetimelineofthevideoblankwhenusinga
microSDcardafterthecloudserviceexpires?
*Videosinthe
CloudService
can'tbeplayedifthecloud
servicepackageexpires.Ifthecamerahasn'tinstalled
themicroSDcardbefore,therewouldhavenovideos.
Tip:
Whenthecameraisclearingcachememoryandrestarting,
itwillalsomaketheblankpartsinthetimelineofthevideo.
Q6:WhycannotthecamerareadthemicroSDcard?
*PleasemakesurethemicroSDcardisnotdamaged.Ifthe
microSDcardisdamaged,pleasechangetoanother
microSDcard.
*Whenthequalityofthenetworkispoor,thecameramay
notreadthemicroSDcard.Youcanchangethequalityof
thepicturefrom
HD
to
SD
inthe
LIVE
interface.