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support@heimvision.com
Q11:Whyisthereacircleinthevideoandwhydoes
thevideohavebufferswhenwatchingthevideo?
*Thecircleinthevideomeansit'sstillloading,please
checkthenetworkconnectionofthecameraandthe
mobiledevice.Youcanalsochangethequalityofthe
videofrom
HD
to
SD
forsmootherstreaming.
Q12:Whyisthereimagenoisewhentheenvironmentis
dark?
*Thisisanormalphenomenon.However,toimprovethe
imagequality,theIRLEDcanbeturnedonwhenthe
environmentisdark;atthesametime,thecolorofthe
imagewillbeblackandwhite.
Q10:HowmanyaccountscanIsharewhenIselect
Private
Share
?HowcanIcancelthesharing?
*Thelimitationofnetworkbandwidthandtoomany
usersaccessingthecameraatthesametimewillaffect
theconnectionandthevideoqualityofthecamera.
Thecamerawithcloudservicesubscriptionpackage
cansharewith10accountsatmost;whilethecamera
withoutcansharewith3accountsatmost;
*Intheinterfaceof
PrivateShare
,pressandholdthe
accountyouwanttocancelthesharing,thentap.
Q13:Whydoesthecameramakenoise?
*Whenthecamerarotates,themotorwillmakeasubtle
sound,thentheAppwillrecordthenoisethroughthe
camera'smicrophone.Itcanbeeliminatedby