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Q3. Can I add the extra new camera ?
•
The camera with the same brand is recommended when you’d like to add more
cameras. To get the link of buying camera and the detailed guide for adding the
camera, please contact us at support@heimvision.com.
Q4. What should I do if I remove a camera from the NVR system ?
•
The steps to add it again are the same as adding a new camera. Find the camera
that matches with the deleted channel, connect it to the NVR with the Ethernet
cable, then go to Video Manage > Auto Add to add it.
Q5. How long is the storage time of the Hard Disk Drive ?
•
The example below is for an average data rate 512Kbps and 4 cameras. The
capacity of storing the video for one day (24 hours) is around 21.09GB based on
the formula below:
512(Kbps) * 3600(seconds per hour) * 24(hours per day) * 4(Channels)=
176,947,200Kbit
176,947,200Kbit=22,118,400KB
22,118,400KB=21,600MB
21,600=21.09GB
If you have a 1TB Hard Disk Drive, the capacity of it after formatting is around
921GB.
The storage time is around 43 days (921/21.09GB
≈
43).
However, the data rate of the camera is Variable Bitrate which depends on the
surveillance environment. If there are many moving objects in the live picture, the data
rate will be faster. Go to System setup > Channel setup to check it, then use the formula
mentioned above to calculate it.
Q6. NVR system cannot detect the Hard Disk Drive.
•
Make sure the NVR works well.
•
Make sure the power cable and SATA cable of the Hard Disk Drive are connected
correctly and firmly.
•
Try another Hard Disk Drive.
•
The Hard Disk is a consumable. The Hard Disk Drive with brand and for 24/7
surveillance is recommended. Make sure you back up the important videos
timely for safety.
Q7. What should I do if I forget the password for logging in to the NVR ?
•
Please send us the time (e.g. 2019-03-20 23:59:57 WED) displayed on live picture
of the channel. The server will generate a temporary password which is only valid
for 15 minutes. Heimvision support team will send you the password.
