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Q8. No display on the Monitor of the NVR system.
•
This might be mainly caused by resolution compatibility. The default resolution of
the NVR is 1280*1024, which may not be compatible with some monitors. Here
are the steps for solving the issue:
Step 1:
Connect the NVR to any other monitor via the VGA output (or you may also try
any other monitor via the HDMI output to see if you can enter the Menu bar of
the NVR);
Step 2:
When you are able to see the menu, please go to System Setup > General Setup >
Screen Setup > Output Resolution to change the resolution to 1024*768, then
click Apply.
Step 3:
Connect the NVR to your primary screen via the HDMI output again to check the
display.
Q9. How can I receive the push notifications for App ?
•
Right click on the main interface, then go to System Setup > Channel Setup >
Video detection, check APP Alarm and click Apply, then your mobile device will
receive notifications when the camera detection is triggered.
•
Please make sure you have allowed HeimKits to send push notifications to
your mobile device.
•
Please make sure you have enabled the option of Settings > Alarm message
push on the App.
Q10. What should I do when the PC shows the device online, but the App shows offline ?
•
Please check whether you have entered the correct Cloud ID on KeimKits App.
•
Make sure the network of your mobile device is stable and strong.
•
If the issue persists, please send the screenshot of the reported error to
HeimVision support team to check for the solution.
Q11. How far can the cameras work from the NVR ?
•
It depends on the Wifi signal strength and interference attenuation. It’s
recommended to place the cameras within the range of 65ft-98ft away from the
NVR.
Q12. How can I receive notifications in my Email ?
•
Right click on the main interface, then go to System setup > Network setup > E-
Mail to set it following the instructions below:
1.
E-Mail function: check the box to enable it.
2.
SMTP Provider: select from gmail, hot-mail and Yahoo mail, etc. according to
your email service provider.
