HELGI - The Digital Courtyard
Via Artigiani 29/31 29020 Vigolzone (PC) Italy
E-mail: education@helgi-europe.com | business@helgi-europe.com | Web: www.HELGI-europe.com
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HELGI IFP P SERIES
USER GUIDE
EN
IT
Simple Troubleshooting
Machine Fails to Work Normally
Remote control failure
Check whether there are other objects between remote control and equipment control receiving window, thus
leading to failure of remote control.
Check whether the battery electrode in the remote control is correct.
Check whether remote control needs to replace battery.
Machine automatically shut
down
Whether set sleep or not.
Check whether there is sudden power outage.
The system will automatically shut down if the interactive intelligent Panel’s external channel loses signal for 5
minutes. Please check the input andconnection of the signal.
Signal out of range
Check whether display is set correctly.
Check whether resolution is the best resolution.
Adjust line and field synchronization in menu.
Background has vertical lines
or streaks
Select automatic correction in menu.
Adjust clock and phase position in menu.
Image lack of color, color is
incorrect
Check whether VGA is not well connected or has quality problem.
Adjust chromaticity and brightness or contrast in menu.
Display format that is not
supported
Select automatic correction in menu.
Adjust clock and phase position in menu.
No picture and no sound
Check that the monitor is turned on.
Check the cables and that the input signal is selected correctly.
With an integrated computer, check that the computer itself is turned on.
With horizontal or vertical
stripes or image dithering
Check the cables.
Check for possible sources of electromagnetic interference near the monitor.
The image is not colored or
the colors are faded
Check the cables.
Adjust the color, brightness and contrast settings from the menu.
With image but without
sound
Press the Mute button on the remote control.
Adjust the volume with the VOL + / - button
Check the output volume of your PC. Using an external computer, check the cables.
Only one speaker works
Adjust the audio balance from the menu.
Check the output audio settings of your PC.
Using an external computer, check the cables.
Correct VGA video output, but
no sound
Check the audio output settings of the PC.
Touch function invalid
Check that the driver has been installed and run.
With an external computer, check the USB connection between the computer and the monitor.
Touch positioning not correct
Start the calibration procedure from the controller.
Start the calibration procedure from Control Panel> Tablet PC Settings.
PC Mode
Video Malfunction
Audio Malfunction
Touch Function
