HELIX FI Installation Manual Download | Manualshive

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Gateway installation options

Option A

Download the free

Helix Fi

app on your mobile.

It will show you how to install, set up and use your gateway.

Option B

Install your gateway with the help of this guide.

OR

Follow the steps on the
following pages.

Helix Fi

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Summary of Contents for FI

Page 1: ...INSTALLATION GUIDE FOR YOUR HELIX FI GATEWAY 15 30 minutes ...

Page 2: ...Helix Fi gateway Internet and Wi Fi Material included in the box Coaxial cable COAX Ethernet cable ETHERNET Power cord ALIM POWER ...

Page 3: ...ns Option A Download the free Helix Fi app on your mobile It will show you how to install set up and use your gateway Option B Install your gateway with the help of this guide OR Follow the steps on the following pages Helix Fi ...

Page 4: ...old service devices if applicable Internet modem Wi Fi router illico TV terminal 2 Position your gateway Position the gateway near the most centrally located Videotron coaxial outlet To optimize the Wi Fi signal place your gateway on a piece of furniture Place the gateway in a central unobstructed area ...

Page 5: ...r gateway and into a power outlet not controlled by a dimmer or wall switch COAX ALIM POWER ETH TEL Want to use the Internet without using Wi Fi Connect the Ethernet cable to the gateway and plug it into the Ethernet port of the device you want to connect the lights next to the Ethernet port on the back of the gateway should turn on ...

Page 6: ...of the gateway Start up can take up to 20 minutes if a software update is required A light on top of the gateway will flash and go from orange to green Keep the gateway plugged in Wait for the light to turn white before continuing the installation Is the light staying orange or green Check that your gateway is properly plugged into the coaxial wall outlet Call us if the problem persists see our co...

Page 7: ...use Wi Fi on all your devices connect them to your new Wi Fi network using your new password Go to your favourite website and test your new Wi Fi connection 7 Connect your devices to the new Wi Fi network To make sure you don t forget your new network name and password write them down here My Wi Fi network name My Wi Fi password Your gateway is now up and running ...

Page 8: ...you have not already done so download the Helix Fi app to easily manage your network You can also manage your Wi Fi network online at HelixFi videotron com Manage connected devices Create profiles Pause devices Set Parental Control ...

Page 9: ...If you have a Helix TV terminal you can now install it See the installation guide in the box Install your Helix TV terminal ...

Page 10: ...when calling for service Keep your old devices to eventually bring them back to store in order to give them a new life Re use your boxes as storage gift wrap etc Is your box damaged Remove the foam from the box bottom and put it in the recycling bin Four eco friendly tips videotron com werecycle ...

Page 11: ...ard to their price the terms of the contract and the conditions of their use Section 38 of the Act For more information on the legal warranty refer to the Office de la protection du consommateur s website at www opc gouv qc ca en STATEMENT FROM ISED This device contains licence exempt transmitter s receiver s that comply with Innovation Science and Economic Development Canada s RSS s Operation is ...

Page 12: ...XB6 2004 EN Printed on Rolland Enviro Print paper 200M Cover This paper contains 100 post consumer fibre and is manufactured using biogas energy It is certified FSC Processed Chlorine Free and Ancient Forest Friendly FPO ...

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