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21.04.2020
Version 1.18.0
Cleaning, maintenance and troubleshooting
APS-90, APS-180 and APS-90-Outdoor-PoE
Fault description
Cause
Remedy
Status LED blinks permanently
yellow
Device is in DHCP mode and receives
no IP address.
Check the DHCP server in the network.
Device has no connection to the
master system
Power supply interrupted
Check power supply.
Wrong or defective wiring
■
Check Ethernet cabling.
■
Check status LED of Ethernet switch.
■
Check status LED of the device after
connecting with power. LED red on
starting up for approx. 10 sec, blinking
green during startup, blinking yellow
while waiting for DHCP, LED green for
approx. 6 sec and then off.
Incorrectly configured network router
■
Check DHCP settings (if device uses
DHCP).
■
Check DNS settings.
■
Check firewall settings.
Unknown (after reboot)
■
Factory reset.
■
If necessary, replace the device.
Optical Self Diagnosis (OSD) status
error
status: Covered
Check the optics condition.
■
Is there damage to the optics.
■
Are the optics covered e.g with stickers.
■
Is the camera view obstructed.
status: Too dark
Weak illumination.
Illuminate the scenery with at least 3 lx.
No counting results
Wrong configuration
Check in the user interface:
■
If counting lines are defined and correct
in the passageways.
■
Counting lines are in the defined floor
area. On both sides are at least 40 cm
(1.31 ft) distance to the edge of the floor
area.
Inaccurate counting results
Modified environment
Check in the user interface:
■
If counting lines are placed correctly.
■
If In/Out-direction is correctly set.
■
If static environment is masked cor-
rectly in floor area.
■
If obstructions are masked correctly.
