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21.04.2020
Version 1.18.0
Cleaning, maintenance and troubleshooting
APS-90, APS-180 and APS-90-Outdoor-PoE
7
Cleaning, maintenance and trouble-
shooting
7.1
Cleaning
Materials:
Lint-free cloth
Commonly available neutral cleaners diluted with water
Optimal counting accuracy can be achieved only if the view of the cameras is not
obstructed.
Check the lens cover plate or outside housing for dirt, scratches and stickers at reg-
ular intervals.
NOTICE
Reduced transparency by cleaning with solvents
Solvents can reduce the transparency of the lens cover plate.
−
Do not use cleaning agents containing solvents (such as gasoline,
acetone, petroleum and turpentine)
Clean the lens cover plate or the housing if necessary.
7.2
Maintenance
The device does not require any preventive maintenance.
7.3
Troubleshooting
First try to solve problems using the following table. Apply the measures listed here.
If the problem cannot be resolved or your problem is not listed, contact the support team.
Service requests regarding the device can be sent to the following e-mail address:
support@people-sensing.com
Fault description
Cause
Remedy
Status LED lights permanently red Fallback System is active.
Find out the IP address and connect to the
device. Or reboot the device by power off/on.
1.
2.