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1.   Do I still use the same amount of soap in the dishwasher and clothes washer and showers now that I have a water softener?  No, 

the Water Quality Association states soft water can save up to 55% on detergent use.  Start with using half the amount of detergent previ-

ously used, this can be adjusted up or down based on preference. 

 

2.  What is the health impact of drinking soft water?  The sodium added to water by a softener is a non-issue most of the time, even for 

people on a sodium-restricted diet.  One could soften up to 75 grains per gallon water with sodium chloride and still be well within the US 

Food and Drug Administration’s guidelines for a “Low Sodium” beverage.  People on a sodium-restricted diet should consult their physician.

3.  Should I use soft water for my plants?  Some plants may be sensitive to even minute amounts of sodium.  Suggest using hard water for 

watering plants, often a kitchen cold faucet is plumbed for hard water or the outside faucets are usually plumbed for hard water.  If not, you 

can place your softener on bypass and fill water containers at the closest sink.  Water from a reverse osmosis system can always be used 

to water plants.

4.  Will water spots disappear now that I have soft water?  Water spots caused by hardness scale will disappear with a functioning water 

softener.  However, other natural minerals dissolved in the water may cause spotting in high enough concentrations.  These mineral spots 

will be much easier to wipe away compared to hardness spotting.

5.  Will soft water cause my water or ice cubes to look or taste different?  Most people can tell the difference in taste between hard and 

soft water, it is a personal preference. Ice cubes will appear the same, they may look cloudy due to air in water or dissolved minerals, and 

this will not change because they are made with softened water.  A reverse osmosis drinking water system will provide clearer ice cubes.

frequenTly asked quesTions

oPeraTinG CondiTions

Your  water  conditioner  has  been  designed  to  adequately  

handle up to 100 grains per gallon of hardness as well as up to 

2 ppm of ferrous bicarbonate iron. This is iron that is dissolved 

in water and not visible to the eye in a freshly drawn sample.  

Upon standing in contact with air, the ferrous iron will become 

oxidized to the ferric state and start to precipitate as a reddish 

brown floc. It can be seen and may cause discolored water.  In 

order for your softener to remove the iron, air (oxygen) must be 

kept from coming in contact with water until after it has been 

passed through the water conditioner. In some cases, additional 

equipment may be required to treat water supplies having special 

characteristics, such as: ferric hydroxide iron, iron bacteria, low 

pH, taste and odors, etc. If any question should exist, contact 

your dealer.

This water softener is not intended to be used for treating 

water that is microbiologically unsafe or of unknown qual-

ity without adequate disinfection before or after treatment.

Water Pressure: A minimum of 25 pounds of water pressure 

(psi) is required for regeneration.  Maximum 125 psi.

Water Quality: On rural water supplies there is often a problem 

with sand or sediment in the water. (This problem occasionally 

occurs in public water supplies.) If the water is not filtered before 

being softened, the sand and sediment may plug up the water 

softener restricting the flow through the resin bed. This problem 

often requires rebedding of the mineral tank. 

Note: Well and/

or pump problems affecting the operation of the softener are 

repairs that are not covered under warranty. To prevent these 

unnecessary, and expensive repairs that are not covered under 

warranty, we recommend the installation of an in-line filter system 

ahead of a water softener.

Electrical: A  continuous  110  volt  60  cycle  current  supply  is 

required. 

Make certain the current supply is uninterrupted and 

cannot be turned off with another switch.  All electrical connec-

tions must be connected per local codes.  Surge protection is 

recommended with all electric controls.

Existing Plumbing:  Condition  of  existing  plumbing  must  be 

free from lime and iron build-up. Piping that is built-up heavily 

with lime and/or iron must be replaced. If piping is blocked with 

iron, additional equipment must be installed ahead of the water 

conditioner to correct the problem.

Drain Line: The softener should be located close to a drain. 

Avoid overhead drain lines if possible to prevent back pressure 

on the brine injector. Overhead drains are not to exceed 8 feet 

above the floor and no more than 20 feet in length.  The pipe 

size for the drain line should be a minimum of 3/4”.  Backwash 

flow rates in excess of 7 gpm or length in excess of 20’ require 

1” drain line.

Bypass Valves: Always provide for the installation of a bypass 

valve. 

Softening: It is recommended that the conditioner be installed 

to soften both the hot and cold water supply. A separate hard 

water faucet may be plumbed for drinking purposes if desired. 

Outside faucets should be left on hard water.

Caution: Water temperature is not to exceed 110°F; the condi-

tioner cannot be subject to freezing conditions, or to a vacuum 

due to loss of pressure (such as a water main break).

Pre-insTallaTion CHeCk lisT

(All electrical & plumbing should be done in accordance to all local codes)

Summary of Contents for promate 6.0

Page 1: ...Consumer s Manual 2014 Manufactured by HELLENBRAND INC 404 Moravian Valley Road Waunakee Wisconsin 53597 Web www hellenbrand com Email info hellenbrand com...

Page 2: ...please contact the dealer who installed this system Table of Contents Soft Water Basics 3 Water Hardness Water Softener Regeneration Prefill Option Maintaining Salt Level Frequently Asked Questions 4...

Page 3: ...Figure 1 Prefill Option Your softener is factory programmed with the Prefill option The prefill option puts water into the brine tank 2 hours prior to a sched uled regeneration and provides the best...

Page 4: ...ed through the water conditioner In some cases additional equipmentmayberequiredtotreatwatersupplieshavingspecial characteristics such as ferric hydroxide iron iron bacteria low pH taste and odors etc...

Page 5: ...g is 20 with value ranges from 1 to 150 in 1 grain increments Note The grains per gallon should be increased if soluble iron needs to be reduced Add 3 grains of hardness for each ppm of iron present I...

Page 6: ...Once again push REGEN button and hold down for 3 seconds Keep pressing REGEN button until Back wash appears Slowly place the bypass valve into the Diagnostic Mode 1 2 way Allow water to slowly fill t...

Page 7: ...eneration time press and release REGEN The words REGEN TODAY will flash in left corner of display as it scrolls through displays to indicate that the system will regenerate at the preset delayed regen...

Page 8: ...he brine tube disconnected from the brine tank raise it to a level above the softener control valve and temporarily secure it in this position Now open the drain valve at the bottom of the mineral tan...

Page 9: ...flow to drain A Piston position error A Contact your local Hellenbrand dealer for onsite service 9 Loss of water pressure A Iron build up in resin resin bed fouled A Contact your local Hellenbrand dea...

Page 10: ...ssy 18x40 Granite 1 104449 b Brine Tank Assy 24x41 104424 b 24x50 Brine Tank Black 1 104497 9a Brine Tank Cover 18x40 1 101488 b Brine Tank Cover 24x41 Included with 8b c Brine Tank Cover 24x50 Includ...

Page 11: ...following regenerants or chemicals Sodium chloride potassium permanganate sodium bisulfite sodium hydroxide hydroxide hydrochloric acid chlorine and chloramines GENERAL specifications Stock code 10384...

Page 12: ...ts including silicone on red or clear lip seals Figure 8 1 103473 PM 6 0 Cover Assy w Label 1 2 102096 Motor 1 3 101262 Drive Bracket Spring Clip 1 4 109807 PM 6 0 PC Board 1 5 101746 Drive Gear 12x36...

Page 13: ...screwed or tightened by hand or with the special plastic wrench Do not use a pipe wrench to tighten or loosen nuts or caps Do not place screwdriver in slots on caps and or tap with a hammer Do not use...

Page 14: ...h a hammer Do not use pipe dope or other sealants on threads Teflon tape must be used on threads of the 1 NPT connection and on the threads for the drain line connection Teflon tape is not necessary o...

Page 15: ...s Handle 2 7 109479 Bypass Rotor Seal Retainer 2 8 102159 O Ring 135 2 9 102161 O Ring 112 2 10 102160 O Ring 214 2 Bypass Valve Not Shown Bypass Vertical Adapter Assembly ORDER NO DESCRIPTION QTY 102...

Page 16: ...lect alteration installation or operation contrary to Hellenbrand Inc s printed instructions or installation repair or service by anyone other than Hellenbrand Inc or an authorized Hellenbrand reselle...

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