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1. Control valve stalled in regeneration
A. Motor not operating
A1. Verify power supply at outlet
A2. Contact your local Hellenbrand dealer
for onsite service
2. Control valve does not regenerate
A. Does display show an error code
A. Contact your local Hellenbrand dealer
automatically when REGEN button
for onsite service
is depressed and held
3. Control valve does not regenerate
A. Bypass valve in bypass position
A. Put bypass valve in service position
automatically but does when
(See diagram on page 6)
REGEN button is depressed
4. Time of day flashes on and off
A. Battery back-up maintains time-of-day up
A. Reset time of day and replace battery on PC Board,
to 2 years in event of power outage and
Lithium coin type battery 2032
battery is not depleted. Time of day flashes
when battery is depleted.
B. Prior to 2/2007, PC board did not have
B. Reset time of day.
battery back-up - capacitor held time of day
up to 2 hours. Power outage > 2 hours.
5. Softener delivers hard water.
A. Bypass valve is open or faulty.
A. Put bypass in service position
B. No salt or low salt level in brine tank.
B. Add salt to brine tank and maintain salt level
above water level.
6. Unit uses too much salt.
A. Improper brine refill setting.
A. Contact your local Hellenbrand dealer for onsite service
7. Softener delivers salty water.
A. Low water pressure.
A. Run extra regeneration
B. Excessive water in brine tank.
B. If problem persists, contact your local Hellenbrand
dealer for onsite service
8. Continuous flow to drain.
A. Piston position error.
A. Contact your local Hellenbrand dealer for onsite service
9. Loss of water pressure.
A. Iron build-up in resin, resin bed fouled.
A. Contact your local Hellenbrand dealer for onsite service
10. Iron in softened water.
A. Iron has fouled resin bed.
A. Use iron reducing resin cleaner to clean resin bed,
and increase salt dosage or regenerate more
frequently or rebed softener. Install an Iron Curtain
System ahead of the softener.
B. Prefilter failure.
B. Check prefilter if installed
C. Control fails to regenerate
C. If problem persists contact your Hellenbrand dealer for
onsite service.
11. Absent or incomplete LCD display
A. Transformer unplugged
A. Plug transformer into uninterrupted outlet
B. Battery depleated
B. Replace battery, Lithium coin type battery 2032
C. Defective transformer
C. Contact your Hellenbrand dealer for onsite service
12. Control does not display correct
A. Power outage > 2 years
A. Reset time of day
time of day
B. Power outage < 2 years, time of day flashing,
B. Replace lithium coin type battery on circuit board
battery depleted
Lithium coin type battery 2032
13. No “softening” or “filtering” display
A. Bypass valve in bypass position
A. Put bypass valve in service position
when water is flowing
B. Meter connection disconnected
B. Connect meter to PC board
If problem persists contact your Hellenbrand dealer for
onsite service.
14. Control valve regenerates at
A. Power outages > 24 hours
A. Reset control valve to correct time of day
wrong time of day
B. Time of day not set correctly
B. Reset to correct time of day
If problem persists contact your Hellenbrand dealer for
onsite service.
Trouble sHooTinG
PROBLEM
CAUSE
CORRECTION
