360142-D/D
41
i.Series® Models
Problem
Possible Cause
Action
The chamber
temperature does not
stabilize at the freezer
setpoint.
Temperature monitor/
control board is faulty.
►
Confirm the temperature controller or monitor/
control board is operating correctly. Replace it if
necessary.
Condensing unit fan is
not running.
►
Check the condensing unit fan connections.
Replace the fan motor if necessary.
Unit cooler fan is not
running.
►
Check the voltage to the fan when door switch is
activated. Replace the fan motor or door switch if
necessary.
Compressor motor
has seized.
►
Replace the compressor.
Refrigerant level is too
low.
►
Check the refrigeration lines for leaks and repair
them if necessary. Check the refrigerant level.
Recharge the refrigerant if necessary.
Compressor starting
relay is faulty.
►
Confirm the relay is operating correctly. Replace
the relay if necessary.
Condenser grill is
dirty.
►
Check the condenser grill. Clean it if necessary.
Circulation in the
chamber is not
adequate.
►
Check if there are any items that may obstruct air
flow and remove them if necessary.
Ambient air
temperature around
the freezer is too high.
►
Confirm freezer location meets requirements. Refer
to the operation manual.
A component is
faulty or internal
connections are loose.
►
Contact Helmer Technical Service.
9.3
Alarm Activation Problems
Problem
Possible Cause
Action
The freezer is in
an alarm condition,
but alarms are not
audible.
Alarm system is faulty.
►
Confirm the circuit board and line connections are
functioning correctly.
Monitor/control board
is faulty.
►
Replace parts with those included in the control
board kit, or replace the monitor/control board.
Alarm buzzer is faulty.
►
Replace the alarm buzzer.
A component is
faulty or internal
connections are loose.
►
Contact Helmer Technical Service.
Audible alarms are
muted.
►
Verify that audible alarms are not muted. If time
remaining is greater than five minutes, change
MUTE timer value to five minutes and wait until
timer resets.
The freezer meets an
alarm condition, but
the appropriate alarm
is not active.
Monitor/control board
is faulty.
►
Replace parts with those included in the control
board kit, or replace the monitor/control board.
Alarm setpoint was
changed.
►
Check the current setpoints for the alarms.
A component is
faulty or internal
connections are loose.
►
Contact Helmer Technical Service.