360142-D/D
43
i.Series® Models
Problem
Possible Cause
Action
The Door Open
alarm is activating
sporadically.
Door is not closing
completely.
►
Clean hinges if debris is present.
►
Confirm door is aligned.
►
Confirm hinge spring and/or pin are not damaged.
Replace hinge (lower only) if necessary.
Door is closing but not
sealing completely.
►
Confirm the door gasket seals completely.
Replace the door gasket if necessary.
Connections for the
door switch are faulty.
►
Test the switch connections. Secure the
connections if necessary.
Door switch is faulty.
►
Replace the door switch.
Monitor/control board
is faulty.
►
Replace parts with those included in the control
board kit, or replace the monitor/control board.
A component is
faulty or internal
connections are loose.
►
Contact Helmer Technical Service.
Door Ajar Timeout is
set to zero, causing
the alarm to activate
immediately when the
door is opened.
►
Check the current setpoint for the Door Ajar alarm.
Change the setpoint if necessary.
All alarms are
activating sporadically.
Alarm system is faulty.
►
Confirm the circuit board and line connections are
functioning correctly.
Monitor/control board
is faulty.
►
Replace parts with those included in the control
board kit, or replace the monitor/control board.
A component is
faulty or internal
connections are loose.
►
Contact Helmer Technical Service.
Compressor is
overheating due to
lack of airflow.
►
Check the condenser grill. Clean if necessary.
►
Confirm freezer location meets requirements.
Condenser alarm
setpoint is too low.
►
Confirm the alarm setpoint is set at the expected
or correct value.
Refrigerant level is too
low.
►
Check refrigeration lines for leaks and repair if
necessary. Check the refrigerant level. Recharge
refrigerant if necessary.