360142-D/D
45
i.Series® Models
9.4
Testing Problems
Problem
Possible Cause
Action
The automatic
temperature tests do
not work.
Connections for the
monitor probe are
loose.
►
Test the monitor probe connections. Secure the
connections if necessary.
Monitor probe is
faulty.
►
Test the monitor probe. Replace the probe if
necessary.
Monitor/control board
is faulty.
►
Replace parts with those included in the control
board kit, or replace the monitor/control board.
High Alarm setpoint
is set significantly
higher than the default
value, or the Low
Alarm setpoint is set
significantly lower
than the default value.
►
Confirm the alarm setpoints are set at the
expected or correct values.
►
Test the temperature alarms manually.
A component is
faulty or internal
connections are loose.
►
Contact Helmer Technical Service.
9.5
Condensation and Icing Problems
Problem
Possible Cause
Action
There is excessive
water in the water
evaporation tray
inside the lower
compartment in the
back of the unit.
Humid air is entering
the chamber
►
Confirm the freezer is level, and the door is
aligned, closing tightly, and sealing correctly.
Correct issues as necessary.
There is excessive ice
in the chamber.
Humid air is entering
the chamber.
►
Confirm the freezer is level, and the door is
aligned, closing tightly, and sealing correctly.
Correct issues as necessary.
Unit cooler drain
line is damaged or
restricted.
►
Confirm the unit cooler drain line is free of debris
and is not restricted. Remove debris if necessary.
Drain line is plugged.
►
Confirm the drain tube is free of debris. Remove
debris if necessary.
External drain fan is
faulty.
►
Confirm the external drain fan is running. Hold a
piece of paper in front of the fan and confirm that
the paper is being drawn toward the freezer.
►
Confirm the connections are secure. Tighten
connections if necessary.
►
Replace the drain line fan if necessary.
There is excessive
moisture on the doors.
Humid air is entering
the chamber.
►
Confirm the freezer is level, and the door is
aligned, closing tightly, and sealing correctly.
Relative humidity
around freezer is too
high.
►
Confirm freezer location meets requirements.