360142-D/D
46
i.Series® Models
Problem
Possible Cause
Action
After a defrost cycle,
no water flows into
the water evaporation
tray.
Not enough time has
elapsed since the end
of the defrost cycle.
►
Allow approximately 20 minutes after the end
of the defrost cycle to check for water in the
evaporation tray.
Drain line is plugged.
►
Confirm the drain tube is free of debris. Remove
debris if necessary.
Drain line heater is
faulty.
►
Confirm the drain line heater is warm to the touch.
Contact Helmer Technical Service to resolve
issues as necessary.
Defrost heater on the
evaporator in the unit
cooler is not working.
►
Check for ice buildup on the evaporator by looking
through the fan grill with a flashlight. If there is
significant ice buildup inside or behind the unit
cooler, initiate a defrost cycle of the freezer.
