360142-D/D
82
Horizon Series™ Models
Problem
Possible Cause
Action
The chamber
temperature does not
stabilize at the freezer
setpoint.
Monitor/control board
is faulty.
►
Confirm the temperature controller or monitor/
control board is operating correctly. Replace it if
necessary.
Compressor starting
relay is faulty.
►
Confirm the relay is operating correctly. Replace
the relay if necessary.
Temperature monitor/
controller board is
faulty.
►
Confirm the temperature monitor/controller board
is operating correctly. Replace the board if
necessary.
Condensing unit fan is
not running.
►
Check the condensing unit fan connections.
Replace the fan motor if necessary.
Unit cooler fan is not
running.
►
Check the voltage to the fan when door switch is
activated. Replace the fan motor or door switch if
necessary.
Compressor motor
has seized.
►
Replace the compressor.
Control probe is out of
calibration.
►
Confirm the probe is providing accurate
temperature readings.
Control probe is faulty.
►
Confirm the probe is providing resistance in the
range of 98 Ω to 110 Ω. Replace the probe if
necessary.
Refrigerant level is too
low.
►
Check the refrigeration lines for leaks and repair
them if necessary. Check the refrigerant level.
Recharge the refrigerant if necessary.
Probe bottle is empty.
►
Refill the probe bottle.
Condenser grill is
dirty.
►
Check the condenser grill. Clean the grill if
necessary.
Air circulation at the
top of the chamber is
not adequate.
►
Check if there are any items that may obstruct air
flow and remove them if necessary.
Ambient air
temperature around
the freezer is too high.
►
Confirm the freezer is placed appropriately.
A component is
faulty or internal
connections are loose.
►
Contact Helmer Technical Service.