360142-D/D
84
Horizon Series™ Models
Problem
Possible Cause
Action
The Door Open
alarm is activating
sporadically.
Door is not closing
completely.
►
Clean hinges if debris is present.
►
Confirm door is aligned.
►
Confirm hinge spring and/or pin are not damaged.
Replace hinge (lower only) if necessary.
Door is closing but not
sealing completely.
►
Confirm the door gasket seals completely.
Replace the door gasket if necessary.
Connections for the
door switch are faulty.
►
Test the switch connections. Secure the
connections if necessary.
Door switch is faulty.
►
Replace the door switch.
Monitor/control board
is faulty.
►
Replace parts with those included in the control
board kit, or replace the monitor/control board.
A component is
faulty or internal
connections are loose.
►
Contact Helmer Technical Service.
All alarms are
activating sporadically.
Alarm system is faulty.
►
Confirm the circuit board and line connections are
functioning correctly.
Monitor/control board
is faulty.
►
Replace parts with those included in the control
board kit, or replace the monitor/control board.
A component is
faulty or internal
connections are loose.
►
Contact Helmer Technical Service.
Compressor is
overheating due to
lack of airflow.
►
Check the condenser grill. Clean if necessary.
►
Confirm freezer location meets requirements.
Refrigerant level is too
low.
►
Check refrigeration lines for leaks and repair if
necessary. Check the refrigerant level. Recharge
refrigerant if necessary.
Condenser probe is
not calibrated.
►
Contact a qualified service technician to confirm
the condenser probe is reading correctly and to
calibrate the probe if necessary.
An alarm activated,
but the temperature
recorded at activation
does not match the
alarm setpoint.
Monitor settings are
not calibrated.
►
Confirm the monitor probe is reading correctly.
Calibrate the probe if necessary.
Temperature changed
slightly around the
time of activation.
►
No action necessary.