Helmer Scientific Platelet Agitator
Service Manual
360391/A
17
Appendix B: Warranty
For technical service needs, please contact Helmer at 800-743-5637 or www.helmerinc.com. Have the model and serial number
available when calling.
Rapid Resolution
When a warranty issue arises it is our desire to respond quickly and appropriately. The service department at Helmer is there
for you. Helmer will oversee the handling of your warranty service from start to finish. Therefore, Helmer must give advance
authorization for all service calls and/or parts needs relating to a warranty issue. Any repeat service calls must also be authorized
as well. This allows for proper diagnosis and action. Helmer will not be responsible for charges incurred for service calls made by
third parties prior to authorization from Helmer. Helmer retains the right to replace any product in lieu of servicing it in the field.
Parts
For a period of two (2) years, Helmer will supply at no charge, including freight, any part that fails due to defects in material or
workmanship under normal use, with the exception of expendable items. Batteries are expendable items. Inspection of defective
parts by Helmer will be final in determining warranty status. Warranty procedures must be followed in all events.
Labor
For a period of one (1) year, Helmer will cover repair labor costs, provided that the product is returned to Helmer for warranty
service. Alternatively, your facility’s staff may work with a Helmer technician to make repairs on site. Labor costs for repairs
performed at a location other than Helmer, or for repairs made without the assistance of a Helmer technician, will be the
responsibility of the end user.
Additional Warranty Information
The time periods set forth above begin two weeks after the original date of shipment from Helmer. Warranty procedures set forth
above must be followed in all events.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THIS
WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE SHALL APPLY.
THE LIABILITY, IF ANY, OF HELMER FOR DIRECT DAMAGES WHETHER ARISING FROM A BREACH OF ANY SALES
AGREEMENT, BREACH OF WARRANTY, NEGLIGENCE, OR INDEMNITY, STRICT LIABILITY OR OTHER TORT, OR
OTHERWISE WITH RESPECT TO THE GOODS OR ANY SERVICES IS LIMITED TO AN AMOUNT NOT TO EXCEED THE
PRICE OF THE PARTICULAR GOODS OR SERVICES GIVING RISE TO THE LIABILITY. IN NO EVENT SHALL HELMER
BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, INCLUDING WITHOUT
LIMITATION DAMAGES RELATED TO LOST REVENUES OR PROFITS, OR LOSS OF PRODUCTS.
This warranty does not cover damages caused in transit, during installation by accident, misuse, fire, flood, or acts of God. Further,
this warranty will not be valid if Helmer determines that the failure was caused by a lack of performing recommended equipment
maintenance (per Helmer manual) or by using the product in a manner other than for its intended use. Installation and calibration
are not covered under this warranty agreement.
Outside of USA and Canada
Consult your local distributor for warranty information.
