HENGQUAN H400B Series, User Manual

Page 1: ...i H500Bx H400Bx H500Ex H400Ex Series THERMAL TRANSFER DIRECT THERMAL BARCODE PRINTER USER S MANUAL ...

Page 2: ...Ltd All rights reserved Information in this document is subject to change without notice and does not represent a commitment on the part of Zhuhai Hengquan Barcode equipment Co Ltd No part ofthis manual may be reproduced or transmitted in any form or by any means for any purpose other than the purchaser s personal use without the expressed written permission of Zhuhai Hengquan Barcode equipment Co...

Page 3: ... Loading the Media 15 3 3 1 Loading the Roll Labels 15 3 3 2 Loading the Media in Peel off mode Option 18 3 3 3 Loading the Media in Cutter Mode Option 20 3 3 4 External Label Roll Mount Installation Option 21 4 LED and Button Functions 23 4 1 LED Indicator 23 4 2 Regular Button Functions 23 4 3 Power on Utilities 24 4 3 1 Ribbon and Gap Black Mark Sensor Calibration 24 4 3 2 Gap Black Mark Calibr...

Page 4: ...bration 33 5 4 Setting Ethernet by Diagnostic Utility Option 34 5 4 1 Using USB interface to setup Ethernet interface 34 5 4 2 Using RS 232 interface to setup Ethernet interface 35 5 4 3 Using Ethernet interface to setup Ethernet interface 36 6 Troubleshooting 38 6 1 Common Problems 38 7 Maintenance 41 Revise History 42 iv ...

Page 5: ...e Type font and font engine With flexible firmware design user can also download the True Type Font from PC into printer memory forprinting labels Besides the scalable font it also provides a choice of five different sizes ofalphanumeric bitmap font OCR A and OCR B fonts By integrating rich features it is the most cost effective and high performance printer in its class To print label formats plea...

Page 6: ...astic enclosure Position adjustable gap sensor Position adjustable black mark sensor Ribbon sensor Head open sensor USB 2 0 full speed interface 8 MB SDRAM memory 4 MB FLASH memory microSD memory card reader for memory expansion up to 4 GB Real time clock One power switch one feed button and LED Standard industry emulations right out of the box including Eltron and Zebra language support Internal ...

Page 7: ...C 2400 115200 bps interface Centronics interface Peel off module Guillotine cutter module Full cut and partial cut Paper thickness 0 06 0 19mm 500 000 cuts 0 20 0 25mm 200 000 cuts Note Except for the linerless cutter all regular heavy duty care label cutters DO NOT cut on media with glue External roll mount with 3 core 8 4 OD label spindle Extended plate for external roll mount Bluetooth module R...

Page 8: ... mm 300 dpi models 300 dots inch 12 dots mm Printing method Thermal transfer and direct thermal Dot size width x length Print speed inches per second Print speed for peel mode cutter mode Max print width Max print length 0 125 x 0 125 mm 1 mm 8 dots H500BX 2 3 4 5 ips H400B 2 3 4 5 ips 108 mm 4 25 2 794 mm 110 0 084 x 0 084 mm 1 mm 11 8 dots H500E 1 5 2 3 4 ips H400E 1 5 2 3 4 ips 2 3 ips 104 mm 4...

Page 9: ... wound Max 118 mm 4 6 Min 25 4 mm 1 0 Max 0 254 mm 10 mil Min 0 06 mm 2 36 mil 25 4 mm 38 mm 1 1 5 Label length 10 2 794 mm 0 39 110 10 1 016 mm 0 39 40 Note If your label length is less than 25 4mm 1 we recommend you to use the perforation at the gap for easier tear away Label length peeler mode Max 152 4 mm 6 Min 25 4 mm 1 Label length cutter mode Gap height Black mark height Black mark width Ma...

Page 10: ... in case you need to reship the printer Unpacking the printer the following items are included in the carton One printer unit One Windows labeling software Windows driver CD disk One quick installation guide One power cord One auto switching power supply One USB interface cable Two ribbon spindle One ribbon paper core One label spindle If any parts are missing please contact the Customer Service D...

Page 11: ...2 2 Printer Overview 2 2 1 Front View 1 LED indicator 2 Feed key 3 Paper exit chute 4 Power switch 5 Top cover open tab 7 ...

Page 12: ...upply spindle 3 Ribbon rewind hub 4 Print head release button 5 Ribbon rewind spindle 6 Fixing tab 7 Ribbon supply hub 8 Platen roller 9 Black mark sensor 10 Gap sensor 11 Media guide 12 Media bar 13 Ribbon supply spindle 14 Print head OPEN 8 6 8 9 12 11 10 14 13 ...

Page 13: ...interface Option 4 RS 232C interface Option 5 USB interface USB 2 0 Full speed mode 6 Centronics interface Option 7 Rear external label entrance chute Note The interface picture here is for reference only Please refer to the product specification for the interfaces availability 9 ...

Page 14: ... cable 4 Plug the power cord into the AC power cord socket at the rear of the printer and then plug the power cord into a properly grounded power outlet Note Please switch OFF printer power switch prior to plug in the power cord to printer power jack The interface picture here is for reference only Please refer to the product specification for the interfaces availability 10 ...

Page 15: ...pen tabs located on each side of the printer 2 Insert the paper core to the ribbon rewind spindle 3 Insert the left side of ribbon rewind spindle to the ribbon rewind hub first then insert the right side of ribbon rewind spindle to the hole at the right side of ribbon mechanism 11 ...

Page 16: ...e print head mechanism 5 Insert the ribbon to the ribbon spindle 6 Insert the left side of ribbon supply spindle to the ribbon supply hub first then insert the right side of ribbon supply spindle to the hole at the right side of ribbon mechanism 12 ...

Page 17: ...the ribbon onto the ribbon rewind paper core 8 Turn the ribbon rewind hub until the ribbon plastic leader is thoroughly wound and the black section of the ribbon covers the print head 9 Close the print head mechanism by both hands and make sure the latches are engaged securely 13 ...

Page 18: ... Ribbon loading path 14 Carbon recovery volume Empty roll Ribbon Print head ...

Page 19: ...r open tabs located on each side of the printer Insert the paper roll into the media supply spindle and use two fixing tabs to fix the paper roll onto the center of the spindle If your paper width is 4 inch you can remove the fixing tabs from the supply spindle Place the paper roll onto the paper roll mount 15 ...

Page 20: ...ce up through the media bar media sensor and place the label leading edge onto the platen roller Move the media guides to fit the label width Black mark sensor Media guide Platen roller Note The media sensor position is moveable Please make sure the gap or black mark is at the location where media gap black mark will pass through forsensing 16 ...

Page 21: ... set the media sensor type and calibrate the selected sensor Start the Diagnostic tool Select the Printer Configuration tab Click the Calibrate Sensor button Please refer to section 5 3 Media loading path Gap sensor Platen roller Black mark sensor Media bar Media guide 17 Media Path for outside wound Path for inside wound ...

Page 22: ...the label Use Diagnostic Tool to set the media sensor type and calibrate the selected sensor Pull the label through the front of the printer and take some labels off only leave the liner Liner Label Open the peel off cover Feed the liner into peel off cover slot Liner Peel of Cover slot 18 ...

Page 23: ...g PEEL option for Post Print Action setting then click Set button to enable the peel off mode Liner 5 6 Close the print head mechanism and printer cover Printer is ready for peel off mode Press the FEED button to test Liner Note Please calibrate the gap black mark sensor when changing media 19 ...

Page 24: ...utter paper opening Close the print head mechanism and printer cover Use the DiagTool to set the printer for cutter mode by selecting CUTTER option for Post Print Action setting then click Set button to enable the cutter mode Press the FEED button to test Note Please calibrate the gap black mark sensor when changing media 20 ...

Page 25: ...late onto the external label roll mount 2 Attach the extended plate on the bottom of the printer If you purchase the external label roll mount only just need to put it on the rear of printer for using 3 Insert a 3 or 1 label spindle into a paper roll And install it on the external paper roll mount 1 label spindle 3 label spindle 21 c c ...

Page 26: ...ar external label entrance chute 5 Refer to chapter 3 3 1 to install the label Use Diagnostic Tool to set the media sensor type and calibrate the selected sensor Note Please calibrate the gap black mark sensor when changing media 22 ...

Page 27: ...n and one three color LED indicator By indicating the LED with different color and pressing the button printer can feed labels pause the printing job select and calibrate the media sensor print printer self test report reset printer to defaults initialization Please refer to the button operation below for different functions 4 1 LED Indicator 4 2 Regular Button Functions 1 Feed labels When the pri...

Page 28: ...essing FEED button then turning on the printer power simultaneously and release the button at different color of LED Please follow the steps below for different power on utilities 1 Turn off the printer power switch 2 Hold on the button then turn on the power switch 3 Release the button when LED indicates with different color for different functions 4 3 1 Ribbon and Gap Black Mark Sensor Calibrati...

Page 29: ...rate gap or black mark sensor depends on the sensor setting in the last print job Please follow the steps below to calibrate the sensor 1 Turn off the power switch 2 Hold on the button then turn on the power switch 3 Release the button when LED becomes purple and blinking Any purple will do during the 5 blinks The LED color will be changed as following order Purple red 5 blinks purple 5 blinks blu...

Page 30: ...rtical gap offset Sensor sensitivity File management information Self test Printer will print the printer configuration after gap black mark sensor calibration Self test printout can be used to check if there is any dot damage on the heater element printer configurations and available memory space Self test printout Model name F W version Firmware checksum Printer S N configuration file System dat...

Page 31: ...e Country code ZPL setting information Print darkness Print speed inch sec Label size Control prefix Format prefix Delimiter prefix Printer power up motion Printer head close motion Note ZPL is emulating for Zebra language RS232 serial port configuration Numbers of download files Total available memory space 27 ...

Page 32: ...th 2 Turn off on the power to resume printer for normal printing 4 3 3 Printer Initialization Printer initialization is used to clear DRAM and restore printer settings to defaults The only one exception is ribbon sensitivity which will note be restored to default Printer initialization is activated by the following procedures 1 Turn off the power switch 2 Hold on the button then turn on the power ...

Page 33: ... restored to defaults as below after initialization 4 3 4 Set Black Mark Sensor as Media Sensor and Calibrate the Black Mark Sensor Please follow the steps as below 1 Turn off the power switch 2 Hold on the button then turn on the power switch 3 Release the button when LED turns blue purple after 5 blue blinks Any blue purple will do during the 5 blinks The LED color will be changed as following P...

Page 34: ...ry Printer will run the AUTO BAS program immediately when turning on printer power The AUTO BAS program can be interrupted without running the program by the power on utility Please follow the procedures below to skip an AUTO BAS program 1 Turn off printer power 2 Press the FEED button and then turn on power 3 Release the FEED button when LED becomes solid blue The LED color will be changed as fol...

Page 35: ...inter With the aid of this powerful tool you can review printer status and settings in an instant which makes it much easier to troubleshoot problems and other issues 5 1 Start the Diagnostic Tool 1 Double click on the Diagnostic tool icon to start the software 2 There are four features Printer Configuration File Manager Bitmap Font Manager Command Tool included in the Diagnostic utility Features ...

Page 36: ...e refer section 4 3 3 Dump Text To activate the printer dump mode Ignore AUTO BAS Ignore the downloaded AUTO BAS program Configuration Page Print printer configuration Please refer section 4 3 2 Password Setup Set the password to protect the settings 5 2 Printer Function 1 Select the PC interface connected with barcode printer 2 1 The default interface setting is USB interface If USB interface is ...

Page 37: ...s at the location where media gap black mark will pass through for Sensing 2 Turn on the printer power switch 3 Open Diagnostic tool and set interface The default setting is USB 2 1 The default interface setting is USB interface If USB interface is connected with printer no other settings need to be changed in the interface field 4 Click the Calibrate Sensor button 5 Select the media type and clic...

Page 38: ...terface to setup Ethernet interface 1 Connect the USB cable between the computer and the printer 2 Turn on the printer power 3 Start the Diagnostic Utility by double clicking on the icon 4 The Diagnostic Utility default interface setting is USB interface If USB interface is connected with printer no other settings need to be changed in the interface field 5 Click on the Ethernet Setup button from ...

Page 39: ...ostic Utility by double clicks on the icon 4 Select COM as interface then click on the Setup button to setup the serial port baud rate parity check data bits stop bit and flow control parameters 5 Click on the Ethernet Setup button from printer function of Printer Configuration tab to setup the IP address subnet mask and the gateway for the on board Ethernet 35 ...

Page 40: ...thernet 5 Click the Discover Device button to explore the printers that exist on the network 6 Select the printer in the left side of listed printers the correspondent IP address will be shown in the right side IP address Printer Name field 7 Click Change IP Address to configure the IP address obtained by DHCP or static The default IP address is obtained by DHCP To change the setting to static IP ...

Page 41: ...and go back to Diagnostic Tool main screen Factory Default button This function will reset the IP subnet mask gateway parameters obtained by DHCP and reset the printer name Web setup button Except to use the Diagnostic Utility to setup the printer you can also explore and configure the printer settings and status or update the firmware with the IE or Firefox web browser This feature provides a use...

Page 42: ... steps on section 3 3 to reinstall the label roll Calibrate the gap black mark sensor The printer status from DiagTool shows Paper Jam Gap black mark sensor is not set properly Make sure label size is set properly Labels may be stuck inside the printer mechanism Calibrate the gap black mark sensor Set label size correctly Take Label Peel off function is enabled If the peel off module is installed ...

Page 43: ...RAM The space of FLASH DRAM is full Delete unused files in the FLASH DRAM The max numbers of DRAM is 256 files The max user addressable memory space of DRAM is 256KB The max numbers of file of FLASH is 256 files The max user addressable memory space of FLASH is 2560KB microSD card is unable to use microSD card is damaged microSD card doesn t insert correctly Use the non approved microSD card manuf...

Page 44: ... set the vertical offset in the driver Missing printing on the left or right side of label Wrong label size setup Set the correct label size RTC time is incorrect when reboot the printer The battery has run down Check if there is a battery on the main board Wrinkle problem Ribbon installation is incorrect Media installation is incorrect Print density is incorrect Media feeding is incorrect Please ...

Page 45: ...ipe it As needed Sensor Compressed air or vacuum Monthly Exterior Wipe it with water dampened cloth As needed Interior Brush or vacuum As needed 7 Maintenance This session presents the clean tools and methods to maintain your printer 1 Please use one of following material to clean the printer Cotton swab Lint free cloth Vacuum Blower brush Medical alcohol 2 The cleaning process is described as fol...

Page 46: ...Update record Date Content Editor 2017 03 26 Release V1 00 Austin Bill ...

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