The fastest way to help a customer who has an issue with one of our stoves, is to email
services@henleystoves.com
with the following:
1)
Customer’s full name & address & telephone number
2)
Name of the shop where you purchased the stove
3)
Name & telephone number of the person who fitted the stove.
4)
Detailed photographs of issue with stove
5)
Brief description of the problem in writing.
Once we receive this information, we will contact the customer to resolve the situation.
Replacement Parts
• Replacement parts are available through your local stockist.
• Please contact the shop where you purchased your stove in order to clearly identify the replacement part you
require.
• If you are unsure where the stove was purchased, please visit our website
www.henleystoves.com/stockists/
to find a list of your local stockists.
• If you contact Henley Stoves directly regarding replacement parts you will be directed to our website or
forwarded to your local stockist.
Maintenance
• Neglecting to regularly service your Henley Stove or maintain it to an acceptable standard IE if parts are
clearly damaged, burnt out & not replaced.
• Failure to replace consumable parts in your stove will result in irreparable damage to stove & will invalidate
your warranty
Boiler Stoves - Installation & Maintenance
• Henley Stoves advise that you consult with a heating specialist to determine the correct size & BTU’s for your
heating requirements, before you install a Boiler Stove.
• We strongly recommend that our stoves are plumbed independently. We do not advise you use a dual sys-
tem which incorporates both oil & solid fuel, running at the same time. In our experience this system does not
work.
• If you are experiencing an issue with the plumbing such as no hot water being pushed to the radiators or a
low heat output to the room, Henley Stoves can only offer advice.
• Henley Stoves can recommend a name of an independent service engineer to determine if there is an issue
with the stove or the plumbing.
• The service engineer will provide a detailed report outlining any issues (if any) at a cost to you for €450 (this
fee may vary depending on location) which is pri or to any inspection. Once a report is received from a quali-
fied engineer, Henley Stoves will asses & make a decision based on the report’s results.
• We strongly recommend only qualified HETAS / METAC approved plumber installers as unqualified installers
will void your warranty.
• Failure to fit a rain-cap will cause water to come down chimney & pool on top of stove. This will cause severe
corrosion & has in our experience been a leading cause in Boiler Stoves leaking.
• If we find the stove has been flued out the top with no rain cap fitted, the warranty is null & void.
• We also require proof of maintenance and/or detailed service record in order for warranty to be valid.
• Henley Stoves can only replace a Boiler stove found with a leak after it has been delivered to our warehouse
for a forensic examination. After examining we will determine if the stove should be replaced or not.
• We will not cover any additional costs of plumbing or labour.
Insert Boiler Stoves
• Insert Boiler Stoves are primarily designed to heat water to radiators.
• In some cases if the stove is running too many radiators, the heat output can vary from 2kW to 5kW heat
output to the room.
• We strongly recommend that a radiator is fitted in the room where the stove is installed, to maximize heat
output to the room.
Downdraught
• If you are experiencing an issue when refueling the stove, i.e. smoke spilling back into the room, in our
experience this is caused by the stove being fitted in a bungalow or chimney stack is too low.
• You will need to contact a chimney specialist to rectify this problem. Henley Stoves can only offer advice.
Contacting Henley
Henley Stoves Terms & Conditions
