di Series User/Software Manual
37
www.heroninstruments.com
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Troubleshooting/FAQ - Continued
Legacy Series II dipperLog
If you have any of our older “Series II” dipperLog, this software package is backwards compatible and
will work with these dipperLog. The older technology incorporated in these units is much slower and
cannot communication at the increased speed of today’s dipperLog. In order to communicate and
download data from these older dipperLogs you must adjust the response time of the software.
By placing a check in the “Compatibility Mode” box, found at the bottom right of the screen, the
software will be slowed enough to enable this communication.
WARNING: If this box is checked when communicating with new dipperLogs/barLogs the
communication will be extremely slow.
dipperLog Troubleshooting
1.
Make sure your logger is properly connected to your computer. If it is on a detachable cable,
consider removing it from the cable and attaching the PC Communication cable directly to your
logger.
2.
Make sure you have the latest software version. The latest version of our software will include
the latest features, and bug fixes.
3.
Try using a different computer. Sometimes issues can be isolated to specific computers.
4.
If you are having issues with data being used across multiple computers, make sure those
computers have the same regional settings. This can be found in Windows settings.
5.
Try connecting to a different logger or use a different PC-Com cable. This can help you narrow
down where any issues may occur.
6.
Double check your deployment. If your data does not look right, make sure of your settings and
your deployment method. Did you compensate your data? Did you account for elevation or
density?
7.
Check the manual to learn about your equipment.
