Introduction
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Betriebsanleitung_firematic_20-301_Touch_Englisch V1.2
INTRODUCTION
Dear Customer!
Your heating system is powered by a HERZ firematic boiler system and we are pleased to be able to
count you as one of our many satisfied owners of a HERZ system. The HERZ pellet boiler is the result of
years of experience and continuous improvement. Please remember that in order to be able to work
properly, a well-designed product also needs to be operated and maintained correctly.
We definitely recommend that you should read this documentation carefully while paying particular
attention to the safety instructions.
Compliance with operating procedures is required for any claims made under the manufacturer’s warranty.
In the event of any faults or defects, please contact your heating specialist or the HERZ Customer Service
department.
.
Yours sincerely,
HERZ- Energietechnik
Warranty / Guarantee (general information)
HERZ boiler systems come with a 5-year warranty on the boiler body, storage tanks and HERZ solar
collectors while electrical components such as electric motors, the control cabinet, ignition devices, etc.
come with a 2-year warranty which starts when the system is first put into operation. Parts subject to wear are
excluded from the warranty/guarantee. Furthermore, claims under warranty will not be applicable if there is
no return flow temperature boost or it is not working properly, if commisioning
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is not carried out by specialist
personnel authorised by HERZ, in the case of operation without a buffer storage tank with a heating load of
less than 70% of the rated output (manually stoked boilers must always be operated with a sufficiently
dimensioned buffer storage tank), if hydraulic diagrams
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, not recommended by HERZ are used and if a non-
prescribed fuel
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, Pellets (ÖNORM M 7135, DINplus or Swiss Pellets) wood chips (ÖNORM M 7133) resp..
log wood is used.
Any claim to warranty services requires maintenance to be carried out on an annual basis by
specialist personnel authorised by HERZ.
The general warranty period will not be extended if work is carried out under warranty. In the event of a
warranty claim, the due dates for payments owed to us will not be deferred. We will only provide a guarantee
if all the payments owed to us for the product supplied have been made.
The warranty will be carried out at our discretion by repairing the item purchased or replacing any defective
parts, by exchanging the item or by reducing the price. Parts or goods replaced are to be returned to us at
our request free of charge. Wages and costs paid out in connection with installation and removal are to be
paid for by the purchaser. The same applies to all warranty services.
This document is the translation from the German original. The reproduction or copying, even of extracts,
may only be undertaken with the permission of the company HERZ©.
Subject to technical modifications,
Version 05/2013
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Maintenance by the manufacturer
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Recommended hydraulic diagrams can be found in the installation manual while hydraulic balancing will be carried out by the heating
contractor
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Furthermore, the quality of the heating water must be in accordance with ÖNORM H5195 (current version) o VDI 2035
