Herz pelletfire 20/20 Operating Instructions Manual Download

Page: 2 / 100

Introduction

Betriebsanleitung_pelletfire_20-40_T-CONTROL_2_eng_V1.0

INTRODUCTION

Dear Customer!

Your heating equipment is powered using HERZ pelletfire boiler equipment and we are delighted to be able
to welcome you into the large circle of satisfied operators of HERZ equipment. The HERZ boiler is the result
of years of experience and continuous improvement. Please remember that in order to be able to work
properly, a well-designed product also needs to be operated and maintained correctly. Please therefore read
this documentation carefully

– you will find it worthwhile. Please pay particular attention to the safety notes. It

is a precondition of any warranty claim that all operating rules are maintained. In the event of any faults or
defects, please contact your heating specialist or the HERZ Customer Service department.

Yours sincerely

HERZ

– Energietechnik

Warranty / Guarantee (general information)

HERZ  boiler  systems  come  with  a  5 year  warranty  on  the  boiler  body,  storage  tanks  and  HERZ  solar
collectors. We generally guarantee freedom from defects of mobile objects purchased for a period of 2 years,
to a maximum of 6.000 hours of operation. For non-moving purchased items, the guarantee is generally for a
period  of  3 years  to  a  maximum  for  9.000 hours  of  operation.  Wearing  parts  are  not  covered  by  the
guarantee/warranty.  Furthermore,  claims  under  warranty  will  not  be  applicable  if  there  is  no  return  flow
temperature  boost  or it  is  not  working  properly, if  commissioning

is not carried out by specialist personnel

authorised by HERZ, in the case of operation without a buffer storage tank with a heating load of less than
70% of the rated output (manually stoked boilers must always be operated with a sufficiently dimensioned
buffer storage tank), if hydraulic diagrams

not recommended by HERZ are used and if a non-prescribed fuel

as well as pellets for non-industrial use according to ENplus, Swisspellet, DINplus resp. EN 17225-2; wood
chips according to EN 17225-1/4 with specification and classes: A1, A2, B1 resp. G30, G50 according to
resp. log wood is used

All business is subject to the general terms and conditions of HERZ Energietechnik GmbH as well as the
agreements confirmed with the order acceptance.

These are available at

www.herz-energie.at

Any claim to warranty services requires maintenance to be carried out on an annual basis by
specialist personnel authorised by HERZ.

Guarantee work does not affect any extension of the general term of guarantee. A guarantee claim does not
delay the due date of our accounts. We only offer a guarantee if all our accounts have been paid for the
product delivered.

The warranty will be carried out at our discretion by repairing the item purchased or replacing any defective
parts, by exchanging the item or by reducing the price. Parts or goods replaced are to be returned to us at
our request free of charge. Wages and costs paid out in connection with installation and removal are to be
paid for by the purchaser. The same applies to all warranty services.

The Supplier shall under no circumstances be liable to the Customer, for any direct, indirect or consequential
costs incurred by the Customer for works carried out on HERZ equipment.

This document is the translation from the German original. The reproduction or copying, even of extracts,
may only be undertaken with the permission of the company HERZ©.

Subject to technical modifications,

Version 01/2022

Maintenance by manufacturer

Recommended hydraulic diagrams can be found in the installation manual, while hydraulic balancing will be carried out by the heating

contractor

Furthermore, the quality of the heating water must be in accordance with ÖNORM H 5195 (current version) or VDI 2035