Herz pelletfire Operating Instructions Manual Download

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Introduction

Betriebsanleitung_pelletfire_Touch_Englisch_V1.2

INTRODUCTION

Dear Customer!

Your heating system is powered by a HERZ pelletfire boiler system and we are pleased to be able to count
you  as  one  of  our  many  satisfied  owners  of  a  HERZ  system.  The  HERZ  boiler  is  the  result  of  years  of
experience and continuous improvement. Please remember that in order to be able to work properly, a well-
designed  product  also  needs  to  be  operated  and  maintained  correctly.  We  definitely  recommend  that  you
should  read  this  documentation  carefully  while  paying  particular  attention  to  the  safety  instructions.
Compliance with operating procedures is required for any claims made under the manufacturer’s warranty. In
the  event  of  any  faults  or  defects,  please  contact  your  heating  specialist  or  the  HERZ  Customer  Service
department.

Yours sincerely

HERZ

– Energietechnik

Warranty / Guarantee (general information)

HERZ  boiler  systems  come  with  a  5-year  warranty  on  the  boiler  body,  storage  tanks  and  HERZ  solar
collectors. We generally guarantee freedom from defects of mobile objects purchased for a period of 2 years,
to a maximum of 6.000 hours of operation. For non-moving purchased items, the guarantee is generally for a
period of 3 years to a maximum for 9.000 hours of operation.  Parts subject to wear are excluded from the
warranty/guarantee.  Furthermore,  claims  under  warranty  will  not  be  applicable  if  there  is  no  return  flow
temperature  boost  or  it  is  not  working  properly,  if  commissioning

is not carried out by specialist personnel

authorised by HERZ, in the case of operation without a buffer storage tank with a heating load of less than
70% of the rated output (manually stoked boilers must always be operated with a sufficiently dimensioned
buffer storage tank), if hydraulic diagrams

, not recommended by HERZ are used and if a non-prescribed

fuel

, Wood pellets for non-industrial use after ENplus, Swisspellet, DINplus or ÖNORM M 7135 resp. pellets

after EN ISO 17225-2; Wood chips after EN ISO 17225-1/4 according to the following specification: Property
class A1, A2, B1 respectively G30, G50 according to ÖNORM M7133 resp. log wood is used.

Any claim to warranty services requires maintenance to be carried out on an annual basis by
specialist personnel authorised by HERZ.

The general warranty period will not be extended if work is carried out under warranty. In the event of a
warranty claim, the due dates for payments owed to us will not be deferred. We will only provide a guarantee
if all the payments owed to us for the product supplied have been made.

The warranty will be carried out at our discretion by repairing the item purchased or replacing any defective
parts, by exchanging the item or by reducing the price. Parts or goods replaced are to be returned to us at
our request free of charge. Wages and costs paid out in connection with installation and removal are to be
paid for by the purchaser. The same applies to all warranty services.

The Supplier shall under no circumstances be liable to the Customer, for any direct, indirect or consequential
costs incurred by the Customer for works carried out on HERZ equipment.

This document is the translation from the German original. The reproduction or copying,

even of extracts, may only be undertaken with the permission of the company HERZ©

Subject to technical modifications.

Version 04/2015

Maintenance by the manufacturer

Recommended hydraulic diagrams can be found in the installation manual while hydraulic balancing will be carried out by the heating

contractor

Furthermore, the quality of the heating water must be in accordance with ÖNORM H5195 (current version) or VDI 2035