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Hi Flame America, Inc. Warranty
Warranty Policy & Procedures
If you believe your Hi Flame® stove is defective, you should contact your nearest authorized Hi
Flame America stove dealer, who will process a warranty claim. In order to qualify for warranty
coverage, Hi Flame America must receive notice of a possible defect within thirty (30) days of
being discovered, or reasonably could have been discovered.
Hi Flame America offers the original retail purchaser of Hi Flame Solid Fuel burning products a
limited 7-year warranty. The following outlines the Hi Flame America warranty program.
This warranty applies to the original retail purchaser only. Hi Flame America warrants that this
stove or fireplace insert will be free of defects in material and workmanship for a period of up to
seven years from the date of purchase. Hi Flame America will ship, at no cost to the retailer,
and the retailer will help you replace the parts or repair at their option, any stove or fireplace
insert or part thereof found to be defective.
DESCRIPTION
Warranty Defined
Parts
Labor
Cast Iron Parts
7 Years
1 Year
Firebox (welding only)
5 Years
1 Year
Handle Assembly
5 Years
Not Included
Ash Pan
5 Years
1 Year
Baffle Set
3 Years
1 Year
Ceramic Glass (Thermal Breakage ONLY)
1 Year
Not Included
Fire Bricks
1 Year
Not Included
Customer must first submit 3 digital photos to the dealer from whom the product was purchased,
along with an explanation of the problem. This will initiate a warranty claim. If a response is not
received within 2 business days, please contact Hi Flame America directly at 201-625-1978
(9am - 5pm eastern, M-F) or email us at info@hiflame.com so we may put you in contact with a
customer service representative.
If any damage is found to be the fault of the manufacturer, the repair or replacement will be
made. This warranty does not include expenses incurred from travel time or loss of service. This
warranty is not transferrable and is extended only to, and is solely for the benefit of, the original
retail purchaser of the stove/fireplace insert. Please keep your dated sales receipt as proof of
purchase.
